Latest Inspection
This is the latest available inspection report for this service, carried out on 9th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbeville RCH Ltd.
Annual service review
Name of Service: Abbeville RCH Ltd The quality rating for this care home is: The rating was made on: two star good service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Buttery Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 58-60 Wellesley Road Great Yarmouth Norfolk NR30 1EX 01493844864 01493745586 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Abbeville RCH Limited Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommodated is 35 The registered person may provide the following categories of service only: Care Home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbeville is situated in a residential area close to the local amenities of Great Yarmouth and within walking distance of the seafront. It is registered to accommodate 35 elderly people. The premises has increased in size with the Proprietors purchasing the property next door and converting this to include ten single ensuite rooms with a large lounge and extra outside patio space. The home consists of three storeys with a variety of communal areas. The home has
Annual Service Review Page 2 of 6 0 6 0 2 2 0 0 9 thirty-one single and two double bedrooms all with en-suite facilities. Access to the upper floors is via two shaft lifts. To the rear of the home are two large enclosed patio areas with garden furniture, flowerbeds and shrubs and can be accessed by those using a wheelchair. There is a small car parking area at the front and also off street parking. at the last inspection fees ranged between £281.00 and £410.00 per week, depending on individual circumstances. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was returned to us in good time, and contained comprehensive information about the facilities and service provided to those living in the home. It provided information about the home, and details of staffing including training, together with information about changes that have been made in the home, and planned changes for the future. It also demonstrated how the service takes the views of the people living in the home into account in the decisions made, for example a suggestion box is in place to ensure that residents can make their wishes known around activities and events being arranged in the home. These changes have been introduced at the request of people living in the home, and they are also encouraged to make their wishes known through care plan reviews, residents and relatives meetings and day to day conversations with management and staff. The AQAA indicates that the service maintains a good pre admission assessment, and wherever possible the manager of the home would visit the prospective new resident either in their home or in hospital to gather the required information. Individual care plans are in place for everyone living in the home and have been revised since the last inspection. They are now more people centred, and include details about the persons social background as well as likes and dislikes. Information is provided to prospective residents and their families through information packs and the Statement of Purpose and service User Guide. The service continues to offer short term respite care as well as permanent residential care, and at the time of the AQAA had 32 residents, funded by either Norfolk County Council or through private arrangements. The service follows the same assessment process for any new admission, irrespective of funding arrangements. Annual Service Review Page 4 of 6 People who live in the home have access to a range of activities on a daily basis, both within the home and in the local community and we were told in the AQAA that activity levels have increased over the last year, with more film afternoons and pampering sessions. Families are encouraged to take part in some of the events and activities. Some of the residents have also expressed an interest in the gardens and have helped with planting. Over recent months the home has replaced a number of carpets in the home, and purchased a new carpet cleaner. parts of the home have been redecorated and the lighting in some of the communal areas improved, and the programme of redecoration and refurbishment will continue in the coming year. The AQAA showed that although some concerns or complaints have been expressed, these have been dealt with quickly and within their procedures. Three safeguarding issues have also been raised, again dealt with within the procedures. Following a recent investigation into an allegation made, no case was found, but as a result changes were made to care planning and recording, and a recent follow up visit by the local authority found very positive improvements. The AQAA confirmed the safeguarding procedures remain in place should any issues arise, and that staff receive the required safeguarding training. Recruitment procedures ensure that all staff undertake the required checks to ensure that the residents of the home are not placed at risk, and these procedures are in accordance with the regulations. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
