Latest Inspection
This is the latest available inspection report for this service, carried out on 13th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbeyrose Nursing Home.
Annual service review
Name of Service: Abbeyrose Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Amanda Lyndon Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 38 Orchard Road Erdington Birmingham West Midlands B24 9JA 01213776707 01212406181 enquiries@abbeyrose.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: MACC Care Limited Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users who can be accommodated is: 30 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: review of registration certificate in line with new guidelines. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbeyrose provides nursing care for thirty older people. It is situated in a quiet residential area in Erdington, approximately half a mile from the main shopping area and within close proximity of public transport. There is limited parking to the front of the property with a large pleasant enclosed garden to the rear. Accommodation is provided on the ground and first floors and the third floor of the property is designed
Annual Service Review Page 2 of 6 for staff use only. Upper floors are accessed via a passenger lift. The home has twenty-four single bedrooms and three double bedrooms. All rooms have a wash hand basin and seven of the single bedrooms have en-suite facilities. A range of equipment is available for moving and handling people plus raised toilet seat and handrails for those with mobility problems. The kitchen is situated on the ground floor and the laundry is separate to the main building at the rear of the garden. There is one large lounge to the front of the property with a pleasant conservatory to the rear, which looks out on to the garden. In addition, there are two further small sitting rooms providing a choice of areas for people to sit. Information is available to prospective residents and their representatives in the form of a service user guide. This includes details of the fees charged to stay at the home. Items excluded from the accommodation fee include hairdressing, private chiropody and taxi fares. Copies of inspection reports are available to read at the home on request. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key visit at the home was 7th July 2008. we looked at all of the information we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA), that was sent to us by the service. The AQAA is a self assessment that focuses on how well the outcomes are being met for people living at the home. It also gave us some numerical information about the home. This was detailed and included all the information we asked for. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? We looked at the information in the AQAA and from this, our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home told us that there are opportunities for people living at the home to put forward their views and suggestions about the service provided there. They told us that they have recently signed up for the local Primary Care Trust enhanced service which means that a Doctor will visit the home each week to review people living there. In addition to this, the Doctor will visit the home in between times as required. They told us that plans are in place to offer a wider variety of activities for people living at the home, a nintendo wii has been purchased and a trip to the West Midlands Safari Park is arranged for the near future. The home told us that there is a rolling programme of redecoration and refurbishment in place, so that people are provided with a comfortable place to live. They told us that a higher number of permanent staff are now employed at the home. This means that the number of agency staff has reduced thus promoting continuity of care for the people living there. Information on the AQAA identified that a number of policies in respect of health and safety matters were due for review in order to protect people living at the home. Annual Service Review Page 4 of 6 We sent ten surveys to people living at the home, ten relatives and ten staff working at the home. We received comments from two people living at the home, three relatives and three staff members. Comments were postive in nature and people told us that they were happy with the service provided. Comments included: My Mother is cared for very well, and she is happy and settled at Abbey Rose. The staff are helpful and friendly. We get support from the manager and care co ordinator. Residents are given choices and are encouraged to be independent. There is always plenty of staff on duty and they look after the residents well. They are always happy to answer any concerns I have. The home told us that they have received seven complaints since our last visit. We have received four complaints, and these were of a safeguarding nature. Appropriate actions had been taken by the home and external agencies in response to these, in order to minimise the risk of future incidents of a similar nature and protect people living at the home. The home tells us about things that happen there, and show that they manage any issues well. They work with us and have shown that they continue to provide good outcomes for the people living there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th July 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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