Latest Inspection
This is the latest available inspection report for this service, carried out on 19th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbotsbury.
Annual service review
Name of Service: Abbotsbury The quality rating for this care home is: The rating was made on: three star excellent service 2 0 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 1 9 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Mead End Biggleswade Bedfordshire SG18 8JU 01767313366 01767312822 bunyanc@bupa.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: BUPA Care Homes (Bedfordshire) Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 32 32 32 1. The registered person may provide the following category/ies of service only: Care home only Code PC 2. The maximum number of service users who can be accommodated is: 32 to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP Dementia Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbotsbury is a purpose built home for older people; it is a part of BUPAs Partnership Homes. The home is situated in a residential area of Biggleswade, on the outskirts of the town centre. It is within walking distance of local amenities and close to a local bus
Annual Service Review Page 2 of 6 2 0 0 2 2 0 0 9 route. The A1 and the main line railway are easily accessible. A car parking facility is available on site for visitors and staff. The building is all on the ground floor and offers single occupancy for up to 32 residents. All rooms are attractively decorated and personalised. The home also offers six day/quiet rooms and a smaller dining facility. The home benefits from a sizeable enclosed garden. A mobile library service calls at the home and a hairdressing service is available on site. The charges for care range between £418 and £690 per resident, per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. For example it told us that the training required following the last inspection had been put in place, and that at the time the AQAA was completed almost 73 of the 30 staff had an NVQ qualification to level 2,3,or 4. The AQAA told us that the home had a programme for the continual redecoration of communal and individual areas and that the Environmental Health Officer (EHO) had increased their assessment of the kitchens from 3 star to 4 star. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. The manager is aware of the need for stakeholders to have their say and regularly audits the service. A group of relatives and other interested people have formed a friends of Abbotsbury group to support activities and other events. Four residents completed the questionnaires we sent them. They told us they were happy with the care provided. One comment was, staff are always friendly, nothing is too much trouble for the majority and another, staff always have time for your needs and requests. All told us that they knew how to make a complaint. We received comments from two staff members. On the whole they were positive but one told us that they did not receive enough relevant trainig, however the other said there is always a good support base and suggested that they were given enough information to perform their roles. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well and have reported incidents appropriately to other agencies. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a second ASR by 20th February 2011 and a key inspection by 20th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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