Latest Inspection
This is the latest available inspection report for this service, carried out on 14th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbotsford Nursing Home.
Annual service review
Name of Service: Abbotsford Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Legg Date of this annual service review: 1 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 21 Gilbert Road Romford Essex RM1 3BX 01708740355 01708707005 vjm541@ntlworld.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Mrs Carmel Elizabeth Dempsey Number of places (if applicable): Under 65 Over 65 0 0 3 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbotsford is a privately owned nursing home and is registered to provide accommodation and nursing care to eighteen older people. Most of the residents have moderate to high needs due to their physical frailty or dementia. The home is situated in a quiet residential area of Romford and is close to the local shopping centre. The home is well served by public transport; both buses and the main line train station are within walking distance. The home is wheelchair accessible and a passenger lift is installed. There are two single bedrooms and eight double bedrooms; none of these rooms are en-suite. The home has a large back garden and there is off street parking at the front of the house. The statement of purpose and the service user guide are issued to every prospective resident and both of these documents are displayed on the residents notice board, which is situated in the hallway. A copy of the most recent inspection report is also
Annual Service Review Page 2 of 6 1 1 1 2 2 0 0 8 displayed on this notice board. A relative/ representative could ask for his/her own copy, which the manager would make available. The fees for the home are #535 - #650 a week according to the persons needs. The administrator made this information available on 6th December 2006. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection December 2008 This included: The Annual Quality Assurance Assessment AQAA that was sent to us by the service. The AQAA is a self assessment tool that focuses on outcomes for people using the service. It also provides us with statistical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection December 2008 What has this told us about the service? At the last key inspection, this care service had met the National Minimum Standards for care homes for younger adults in most areas. This home was assessed as being an excellent service 3 star. The home sent us their annual quality assurance assessment AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. It is the practice of Abbotsford Nursing Home that assessments are carried out prior to an offer of a placement within the service and all prospective service users are invited to spend time at the service. Comments are welcome regarding any shortfalls, issues or areas of concerns that prospective residents and their families might have. The AQAA identified that during the past twelve months the home has improved in the following areas The Alzheimers Guide to the dementia care environment has been purchased and suggestions have started to be Incorporated into the homes environment ie Pictorial designs on the toilet and other doors. A pictorial Service User Guide and pictorial menus have been produced. All policies and procedures have been reviewed and updated where necessary. Nurses are now trained to take blood samples when required and the home is building strong links with the local hospice. The home now has a dedicated activity coordinator, menus have been reviewed and updated and They have joined Age Concerns My home life programme. Annual Service Review Page 4 of 6 The manager undertakes regular unannounced monitoring night visits. All staff have received training in the Mental Capacity Act and management attended the Redbridge Adult Protection Conference. The home has purchased new specialist equipment as well as items of furniture, the lounge has been redecorated and the paint work in the hallway has been retouched. Training of staff is of high importance; a training programme has been developed for every member of staff and many courses have been attended this year including End of life for care assistants and managers, fire warden course, deaf/blind awareness and staff supervision for supervisors as well as all mandatory courses and three more care staff have commenced the NVQ 3 in Care. The AQAA identified that their plans during the next twelve months include: Asking prospective residents/relatives to complete a short questionnaire regarding the outcome of their visit. Too develop the Statement of Purpose and Contracts in to other formats IE taped and large print. To update their Business Contingency Plan and to undertake and to complete the Dignity in Care Challenge. To ensure that all of the residents End of life care plans are completed and understood by the staff of the home and visiting health professionals. The service is currently in discussion with other health professionals regarding the administration of intravenous fluids, which would allow some residents to receive their treatment at the home. To continue to place more pictorial designs on doors and to personalise areas of the home IE make the bathroom on the middle floor more cozy and to continue to create an enabling environment particularly for the residents who live with dementia. To ensure that all appropriate training is sourced so that residents continue to receive a high standard of care. To look at ways of involving residents in the process of staff recruitment. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. There have not been any safeguarding investigations in the past twelve months. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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