Latest Inspection
This is the latest available inspection report for this service, carried out on 12th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Acorn Lodge Care Centre.
Annual service review
Name of Service: Acorn Lodge Care Centre The quality rating for this care home is: The rating was made on: three star excellent service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Illes Date of this annual service review: 1 1 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 Atherden Road Hackney London E5 0QP 02085339555 Telephone number: Fax number: Email address: Provider web address:
acornlodge2005@yahoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Acorn Lodge Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 77 46 10 One named service user to be admitted in the Physical Disability Category under the age of 50 One named service user to be admitted in the Physical Disability Category below the age of 50 Total number of beds 98 to be used flexibly amongst the various categories. With the following categories: Old Age, not falling within any other category (OP) either sex Residents 50 years of age with a diagnosis of dementia (DE) either sex Residents 65 years of age with a diagnosis of dementia DE (E) either sex Residents 50 years of age (PD) either sex Residents 65 years of age PD (E) either sex Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Acorn Lodge Care Home is a purpose built 98 bedded care home situated in a quite residential area of the London Borough of Hackney. The Commission has just reviewed
Annual Service Review Page 2 of 6 None 2 1 1 0 2 0 0 8 and changed the conditions of the home to provide more flexibility. The service can now accommodate up to 98 people needing nursing or personal care within any of the following conditions: old age (OP), dementia (DE) and physical disability (PD) without any other conditions. The home is within easy access of local transport and community facilities. The home was opened in 2005 and is a purpose-built four-storey building. All the bedrooms are single with en-suite facilities. En-suite facilities consist of a toilet and wash hand basin and are accessible to wheelchair users. There is a passenger lift to all floors. Information on the service at Acorn Lodge is available in the Statement of Purpose, which is available on request. Fees are currently between £582 and £696. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? At the last key inspection on 21/10/2008, the home was assessed as being an excellent service. One complaint and one safeguarding issue issue about the home have been reported to the Commission since the last inspection, both of these were dealt with properly and effectively. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA contained a range of detailed information and indicated that the home continues to provide an excellent service. The AQAA told us of the improvements the home had made in the previous twelve months. These had included: kitchen and domestic staff have began their NVQ 2 training; incorporating a dignity code into the homes philosophy of care for all staff; in vested in hand and foot spas for residents, which enhance relaxation; ongoing training for staff in safeguarding adults; garden areas improved with planting; ongoing training for mentorship with City University and upgrading the homes computerised systems. The AQAA told us that planned improvements to the home over the next twelve months would include: regular and ongoing maintenance of the home; ongoing training in care planning and assessing risk; review and improve daily activity programmes; improving information in residents life histories to ensure a greater understanding and insight into residents as individuals; ongoing implementation of the Deprivation of Liberty Safeguards for residents; continued maintenance of the home; ongoing NVQ level 2 and 3 training for staff and improved palliative care. The AQAA also told us that the home listens to residents and relatives views including by holding residents meetings, relatives meetings and questionnaires and act on this information. Annual Service Review Page 4 of 6 We received surveys from 20 residents that indicated that they were generally satisfied with the care they received. We received comments from 3 social and health care professionals. A GP told us; Comprehensive assessment and planning, good communication with patients and relativeand a social work team manager told us; (the home) encourages residents to socialise. We received survey forms from 14 staff that indicated they were felt properly supported in their work. comments included; Acorn Lodge is a very secure and comfortable place to work, our manager is approachable, understandable and is a pleasant person, and; We are provided with good training and development opportunities. The home notifies the Commission of events affecting residents as required under Regulation 37 of the Care Homes Regulations 2001 and they have shown that they deal with these satisfactorily. From the various information received, including the AQAA, our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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