Latest Inspection
This is the latest available inspection report for this service, carried out on 6th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Agnes House.
Annual service review
Name of Service: Agnes House The quality rating for this care home is: The rating was made on: two star good service 0 9 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Elsaleh Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 77 - 79 Newbury Lane Oldbury West Midlands B69 1HE 01215525141 01215525141 agneshouse@hotmail.co.uk Notknown Alphonsus Homes Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 All service users accommodated at the home may also have a physical disability No service users who are wheelchair users are to be admitted to the home Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Agnes House is a small independent Care Home, which provides residential care for up to five younger adults with learning/physical disabilities. The two traditional detached bungalows, set in their own grounds are located on a main road in a mixed residential area. There is easy access to local amenities such as the leisure centre and public transport with links to towns such as Dudley, Oldbury and the Tesco shopping centre at Burntree. Externally the properties are generally well maintained, with limited car parking at the frontage and on the driveways of both bungalows. To the side and rear of the premises are gardens, with patios, lawned areas, trees and shrubs. The interiors of the bungalows strive to be domestic in style, promoting a homely environment whist providing a safe environment that is suitable for the needs of the residents. The Home has a staff team of 40 people including the registered manager. Information
Annual Service Review Page 2 of 6 0 9 0 1 2 0 0 9 regarding fees charged for living at the home is not included in the Statement of Purpose or Service User Guide. Interested parties are advised to contact the home direct if requiring this information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened. These are called notifications and are a legal requirement. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We looked at the information we have received about the service and the information provided in the AQAA and our judgement is that Agnes House is still providing a good service and know what further improvements they need to make. Information provided to us by the service tells us what they have done well this year, for example, it is continuing to work with individuals, their relatives/representatives (where appropriate) in developing a person-centred approach to care planning and is working more closely with health care agencies to produce health care plans. It has also reviewed its supervision and training programmes for staff to ensure they fully understand the aims and objectives of the service and are better supported to meet peoples individual needs. People are provided with opportunities to express their views about the service in individual and group meetings, by use of questionnaires or accessing independent advocacy services. The service tells us that as a result of listening to peoples views it has produced information in easier to read formats, such as a pictorial Service User Guide and How to Make a Complaint. It is providing individuals with more support to participate in a wider range of community-based activities. The service continues to monitor its own preformance and has identified areas it plans to improve in the next twelve months. These include completing its schedule for the refurbishment of the premises to ensure people continue to live in an environment that meets their needs and personal preferences. It also plans to support people to live more independent lifestyles by improving their communication skills and participation in meaningful activities by working more closely with Speech & Language and Occcupational therapists. The service continues to let us know about things that have happened since our last Annual Service Review Page 4 of 6 key inspection and have shown that they have managed issues well. They work well with us and have shown us that this service continues to provide good outcomes for the people who live here. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 9th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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