Latest Inspection
This is the latest available inspection report for this service, carried out on 16th February 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Albany Lodge Nursing Home.
What the care home does well This home is fairly new, having opened in December 2008. It is purpose built, providing accommodation over four floors. We found it to be attractively presented with all of the appropriate aids and adaptations that are needed for the people who live there and it exceeds the minimum standards expected of new homes. Residents bedrooms and communal areas are spacious and well maintained, residents rooms all have en-suite facilities and there are assisted bathrooms on each floor. Despite its size the building has a comfortable homely feel to it and we found the staff to be helpful, cheerful and friendly. We spoke with several of the residents in the home and also to some relatives that were visiting. Everyone was unanimous in their praise of both the home and also of the staff. People told us " staff are absolutely wonderful", "would do anything for you" and "are always cheerful". One lady told us " we really have a laugh in here, its the best home in the world". We asked about the numbers of staff on duty and residents said that there seemed to be enough of them around and that they never had to wait long if they needed anything. On the day we visited staffing levels seemed to be sufficient to meet the needs of residents and we were told that they have been increased over the last few months. One of the relatives we spoke with, told us how much the health of her mother had improved since moving into the home. She also said she chatted with other residents and had noticed that they had gained increased mobility and improved speech since their admission.Both the residents and several of the staff commented on the skills of the current manager, residents telling us that he would always do anything for you and staff saying that he was very supportive. There are currently two senior nurses working in the home, one has a role as the head of care. There are plans to recruit a third nurse to the team and this will enable increased training and supervision of junior nurses and care staff. We noted that the many of the staff come from overseas and we asked residents if that caused problems with communication. They assured us that it did not and we did not encounter any problems when were talking with them. The manager told us that there are plans to try and address the staff balance by trying to recruit some staff locally. We wanted to make sure that residents felt able to raise any concerns that they might have. They told us that if they spoke with staff or the manager any issues would be sorted out very quickly. Relatives told us that they were also able to come to meetings held in the home and contribute any suggestions or ideas that they might have. What the care home could do better: When we spoke with staff some of them told us that they had not been able to attend a great deal of training. Mandatory sessions such as moving and handling and health and safety had been done but some had only had limited training with regard to the problems experienced by this client group. We were particularly concerned by the staff who told us that they had not attended training with regard to dementia awareness. We spoke with the manager about this and he told us that he is currently arranging staff training and that he will be able to send us a training matrix detailing sessions that have been held. Two of the floors in the home provide accommodation for residents with dementia. When we walked around these floors we noted that there was little in the way of reality orientation for these people. Activities are arranged for them in the afternoon but we did suggest that some thought might be given to putting up things such as pictures, calendars, photographs and appropriate artwork. These might provide increased stimulation for them and also help them to feel a sense of belonging. Having spoken with the manager of the home we were confident that he has identified areas where some improvements could be made in the service and is working toward addressing them. We will continue to inspect the service in line with our inspection programme although we can visit at any time should, we receive any information which raises any concerns. Random inspection report
Care homes for older people
Name: Address: Albany Lodge Nursing Home 201 St Jamess Road Croydon Surrey CR0 2BZ two star good service 12/05/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alison Ford Date: 1 6 0 2 2 0 1 0 Information about the care home
Name of care home: Address: Albany Lodge Nursing Home 201 St Jamess Road Croydon Surrey CR0 2BZ 02086844994 02086832128 mailto:albany@lrh-homes.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Ellen Teresa Ryan Type of registration: Number of places registered: Conditions of registration: Category(ies) : London Residential Healthcare Ltd, (T/A LRH-Homes) care home 100 Number of places (if applicable): Under 65 Over 65 55 100 dementia old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 1 2 0 5 2 0 0 9 Albany Lodge is new care home, registered by the Commission on 18 December 2008. It is owned and managed by London Residential Healthcare Ltd trading as LRH Homes. The home is located on St Jamess Road in Croydon and is within easy reach of public transport and shopping centres. The home caters for up to 100 residents and is registered to care for older people with nursing care needs and for older people with dementia. The home accommodation is spread over four floors each with its own communal
Care Homes for Older People Page 2 of 8 Brief description of the care home spaces such as lounge and dining areas. All bedrooms are to modern standards and include ensuite facilities including toilet and shower, Each room also has a telephone point and wall mounted television. The home has all the facilities of a nursing home including offices, laundry, kitchen, clinic rooms and so front. The home has wide corridors and a range of aids and adaptations in order to be able to safely support residents with mobility problems. Fees range from £587 to £801 per week, with some extra charges for items such as hairdressing, private chiropody and newspapers. These would be agreed prior to admisson . Care Homes for Older People Page 3 of 8 What we found:
Since our last inspection of this home which was in May 2009, a number of concerns had been raised, which were addressed using the local authority safeguarding procedures. This resulted in the home being monitored according to the serious concerns protocol and placements to the home were suspended for a time. The local authority are confident that issues have now been addressed and have resumed their placement of people in to the home. The Care Quality Commission considered that some of the concerns raised could have contravened the Care Homes Regulations and therefore we made a short unannounced visit to the home. This is a large home providing accommodation over four floors and when we visited there were eighty two people living there, some of whom have dementia. Each floor has a separate staff team which consist of both trained staff and carers.This gives residents a degree of familiarity and continuity of care and helps them to feel safe and secure. On the day that we went there, there were enough staff to meet peoples needs and the residents appeared to be comfortable happy and well cared for. They were all clean and appropriately dressed for the time of the year and the home was completely free from any malodour. We undertook a partial tour of the home, talking with several residents, relatives who were visiting and also to staff members on duty. We also spent some time talking with the manager of the home. He is very experienced and has worked within the company for some time. He is currently undertaking the process to become registered with The Commission. What the care home does well:
This home is fairly new, having opened in December 2008. It is purpose built, providing accommodation over four floors. We found it to be attractively presented with all of the appropriate aids and adaptations that are needed for the people who live there and it exceeds the minimum standards expected of new homes. Residents bedrooms and communal areas are spacious and well maintained, residents rooms all have en-suite facilities and there are assisted bathrooms on each floor. Despite its size the building has a comfortable homely feel to it and we found the staff to be helpful, cheerful and friendly. We spoke with several of the residents in the home and also to some relatives that were visiting. Everyone was unanimous in their praise of both the home and also of the staff. People told us staff are absolutely wonderful, would do anything for you and are always cheerful. One lady told us we really have a laugh in here, its the best home in the world. We asked about the numbers of staff on duty and residents said that there seemed to be enough of them around and that they never had to wait long if they needed anything. On the day we visited staffing levels seemed to be sufficient to meet the needs of residents and we were told that they have been increased over the last few months. One of the relatives we spoke with, told us how much the health of her mother had improved since moving into the home. She also said she chatted with other residents and had noticed that they had gained increased mobility and improved speech since their admission.
Care Homes for Older People Page 4 of 8 Both the residents and several of the staff commented on the skills of the current manager, residents telling us that he would always do anything for you and staff saying that he was very supportive. There are currently two senior nurses working in the home, one has a role as the head of care. There are plans to recruit a third nurse to the team and this will enable increased training and supervision of junior nurses and care staff. We noted that the many of the staff come from overseas and we asked residents if that caused problems with communication. They assured us that it did not and we did not encounter any problems when were talking with them. The manager told us that there are plans to try and address the staff balance by trying to recruit some staff locally. We wanted to make sure that residents felt able to raise any concerns that they might have. They told us that if they spoke with staff or the manager any issues would be sorted out very quickly. Relatives told us that they were also able to come to meetings held in the home and contribute any suggestions or ideas that they might have. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
