Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alderson Resource Centre.
Annual service review
Name of Service: Alderson Resource Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Tew Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Linnaeus Street Kingston Upon Hull East Yorkshire HU3 2PD 01482585166 Telephone number: Fax number: Email address: Provider web address:
louise.eastwood@hullcc.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia physical disability Conditions of registration: Kingston upon Hull City Council Number of places (if applicable): Under 65 Over 65 17 9 0 0 The maximum number of service users who can be accommodated is: 26 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE, maximum number of places: 17 Physical disability - Code PD, maximum number of places: 9 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alderson Resource Centre is a Local Authority provision with Hull City Council?s Social Services Department. It is a purpose-built establishment in a busy area of Anlaby Road, opposite the Hull Royal Infirmary. There is a bus route into and out of the city centre and further if necessary. The home is registered for up to 26 residents, 17 permanent beds are for Older People with dementia and there is a Stroke Unit situated upstairs offering support for up to 9 people who are subject to a physical
Annual Service Review Page 2 of 7 disability. The home is on 2 floors, serviced by a passenger lift, and provides permanent accommodation and care for up to 17 service users and rehabilitation and care to a further 9 service users who are victims of a stroke and require intermediate care. The home has a dedicated stroke unit. There are 4 lounge/dining rooms, 4 bathing/showering facilities, and 8 WCs. There are internal garden areas, which are secure and provide seating and potted plants. The stroke rehabilitation unit, located upstairs has a treatment/therapy room, which contains specialist hoists and electronic moving beds and couches. The unit also has a rehabilitation kitchen. The home is equipped with the necessary and appropriate furniture, equipment and fittings. The home has GP and hospital services close by, as well as local pubs and some shops. The Local Authority own and run the home with some assistance from the Primary Care Trust. All new residents are given a service user guide explaining what the home will provide. The weekly fees are #672.00, this information was provided by the registered manager before the inspection visit. Additional charges are made for hairdressing, toiletries, transport and chiropody when private. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using this service. It also gave us some numerical information about the service. Surveys returned to us by people using this service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The care home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA gave us information on what the home does well and what they could do to improve the service it provides. It stated that Alderson seeks the views of people using the service by holding regular meetings with them and relatives, as part of the quality assurance system surveys are given out to people on a regular basis. The AQAA also stated that people have individual care plans that have been developed with the person. The home has a complaints procedure clearly stating that peoples views and opinions are valued and respected. The AQAA told us that equality and diversity is promoted, we have individual care plans which identify each residents unique need. All residents are consulted about their religious beliefs, we now have a visiting Catholic Priest for one resident. The manager is on the Adult Services Equality and Diversity steering group and all staff have undertaken equality training and most staff have completed E learning packages. We have implemented one page profiles and patient communication passports for each resident to help staff work in a more person centred way. The AQAA also stated that beliefs are respected and people are enabled to follow their faith should they have one. The AQAA told us that people are only admitted following a full assessment of their needs that identifies memory impairment. The home has produced a Handbook in conjunction with East Riding for stroke survivors and this explains what services and Annual Service Review Page 4 of 7 support Alderson can offer. The AQAA told us that the home has a robust medication policy and all staff receive medication training. The home encourages people to self medicate where possible. The AQAA told us that where possible people are able to maintain their own preferences in relation to daily living, getting up and going to bed when they wish, we encourage people to maintain relationships with their family, we encourage community integration by using local facilities for social events. Safeguarding training is undertaken by staff, this is to ensure that staff are aware of their responsibilities and people receiving a service are protected from harm or abuse. There have been 17 safeguarding referrals made in the last year and each one has been investigated and as a result of one of them all staff have been trained in intervention techniques and restraint. Movements sensors have been fitted in each bedroom, this allows staff to respond quickly and prevent falling. The AQAA told us that the recruitment procedure is adhered to and staff do not start work until the appropriate checks have been received. Staff undertake mandatory training as organised by the Councils training section. The staffing levels are sufficient to meet the needs of the people living in the home and the AQAA stated, rotas have been adapted to ensure that are sufficient staff on at peak times of the day. The AQAA told us that the training offered to staff is of an excellent standard and most staff have obtained NVQ level 2 and the remainder are working towards the qualification. It stated that staff have attended training in continence awareness, deprivation of liberty, mental capacity act, person centred thinking and key workers are allocated time each week to spend with their residents. The AQAA told us that the home provides a good quality of care for people with Dementia and those recovering from strokes. We have built up a reputation for having the skills to work with some challenging behaviours that other homes have found too difficult. The home identifies some barriers to improvement in relation to the environment and states, we have been awaiting staff from the closure of another council home and this has meant we have had to use agency workers at peak times. Five surveys were received from people who use the service and their relatives and their comments were extremely complimentary and positive about the service offered. Some comments included, very friendly staff, nothing is too much trouble, the meals are lovely, the staff are always helpful and pleasant, satisfied with everything in general, they make sure the residents are well care for, I cannot think of anything the staff or the home could do better, they do a wonderful job at all times, this is the only home I wanted my husband to go in, my husband gets excellent care at Alderson, the staff work very hard and they are professional in their work and care for all the residents, all visitors receive a very warm welcome, in my opinion I cannot fault them on anything. Four surveys were received from staff and these confirmed that the training and support offered is of a very good standard and people receive support in a caring way. Some comments included, all clients are cared and looked after and treated with
Annual Service Review Page 5 of 7 dignity and respect, cares for the needs of the clients in the best possible way, the home meets clients needs well and it is up to date with training courses. Two staff commented that the home could do with redecoration and some furniture needs replacing. The home continues to let us know about things that have happened since the last key inspection and they have shown that they have managed issues extremely well. The home received seven complaints since the last visit. There have been seventeen safeguarding referrals made to the local care management teams, these have been investigated by the Police and Hull Social Services and the home works with other agencies to improve standards and ensure people are safe. We looked at the information in the AQAA, returned surveys and notifications and it is our judgement that the home is still providing an excellent service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16th March 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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