Latest Inspection
This is the latest available inspection report for this service, carried out on 26th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alfred House Residential Care Home.
What the care home does well The home provides a specialist service for people with mental health needs. There was a waiting list of people wanting to move into the home. Many people who lived at the home came from other areas of the country. With the exception of one person, everyone had had a review on a regular basis to check that there needs had not changed. The registered manager could evidence what action they had undertaken to request a review for the person identified from their placing authority. We talked with the registered manager. It was clear that she was very knowledgeable about the personal support and healthcare needs of all the people living at the home and what action was needed to ensure that they were safely supported. In a returned survey a person commented that the home, "Provides a warm and homely atmosphere. I am very happy with the support and care provided here. We also have a choice of taking part in various activities and enjoy excursions and holidays." Another commented that, "I think the home supports me very well and I feel the staff have helped me to move on." We looked at the medication system, which overall was found to be safe. We recommended that staff double sign handwritten transcribe entries on the medication administration record. There had been one complaint in the last 12 months. The registered manager had taken the matter seriously and action had been taken to address the concern. We spoke with three people during our visit who all said that they were encouraged to speak to one of the managers if they had any concerns. They were confident that they would be listenedto and that action would be taken to address any matters they raised. There had recently been two safeguarding incidents, which had not directly involve people living at the home. The registered manager had taken action to address both incidents. The home had a copy of the local authority safeguarding policy and procedures. Information was sent to us that confirmed that all the staff team had undertaken safeguarding and Mental Capacity Act training. In a returned survey a staff member commented that Alfred House, "Provides a comfortable, clean, well kept and well run home from home. All residents needs and requirements are fulfilled. Their physical and mental health is monitored. They are given empathy and compassion when they need it and are given support to live life to the full and reach their full potential. They are encouraged to be as independent as is practical and appear to enjoy living in a cheerful environment." Another commented that the home, "Treats every one as an individual. Meets the specific needs of each person. Respects people`s privacy and dignity. Holds regular staff meetings, supervision and residents meetings. Promotes independence. The home is very pleasant and has a friendly atmosphere. The focus is on the residents needs and making them feel at home, safe and supported. The registered manager is also the owner. She is an RMN and holds the Registered Manager`s Award. The other three managers within the senior management team also hold the Registered Manager`s Award. Some of the homes policies and procedures needed to be reviewed to ensure that they were up to date with current legislation and good practice. What the care home could do better: Overall we found no areas of major concern at this visit and the retains an excellent quality rating. We did recommend that handwritten transcribes on the medication administration form needed to be double signed and that some policies and procedures needed to be reviewed. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Alfred House Residential Care Home 29 - 31 Horne Street Bury Lancs BL9 9BW three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Julie Bodell Date: 2 6 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Alfred House Residential Care Home 29 - 31 Horne Street Bury Lancs BL9 9BW 01617642442 01617642442 alfredhouse@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Margaret Ann Partridge Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Margaret Ann Partridge care home 10 Number of places (if applicable): Under 65 Over 65 0 mental disorder, excluding learning disability or dementia Conditions of registration: 10 The registered person may provide the following category of service only: Care home only - Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia - Code MD The maximum number of people who can be accommodated is: 10 Date of last inspection Brief description of the care home Alfred House is a small, privately owned care home, providing support for up to 10 adults with mental health needs. The home consists of 2 adjoining, terraced properties that have been converted into one house. The home is in a residential area near Bury town centre. It is close to bus routes, shops and other local amenities.
Care Homes for Adults (18-65 years) Page 2 of 7 What we found:
The home received an excellent quality rating at our last key inspection visit on 27th April 2007. The home was in the process of transferring their registration under the new Health and Social Care Act. We (the commission) had no major concerns about the home. It was decided that we would look at only personal and healthcare support, medication, complaints and protection as part of a random inspection visit, instead of carrying out a full key inspection. We spent fours hours at the home. During that time we spoke with the registered manager and briefly with a deputy manager and the business manager. We had lunch with some of the people living at the home to find out their views. Before the visit we sent out surveys to the home. We received eight surveys from people living at the home and six from support workers, which overall gave us very positive feedback about the home. We also received an annual quality assurance assessment from the registered manager (AQAA) that tells us what the home thinks that they do well and what they need to do to improve the service. What the care home does well:
The home provides a specialist service for people with mental health needs. There was a waiting list of people wanting to move into the home. Many people who lived at the home came from other areas of the country. With the exception of one person, everyone had had a review on a regular basis to check that there needs had not changed. The registered manager could evidence what action they had undertaken to request a review for the person identified from their placing authority. We talked with the registered manager. It was clear that she was very knowledgeable about the personal support and healthcare needs of all the people living at the home and what action was needed to ensure that they were safely supported. In a returned survey a person commented that the home, Provides a warm and homely atmosphere. I am very happy with the support and care provided here. We also have a choice of taking part in various activities and enjoy excursions and holidays. Another commented that, I think the home supports me very well and I feel the staff have helped me to move on. We looked at the medication system, which overall was found to be safe. We recommended that staff double sign handwritten transcribe entries on the medication administration record. There had been one complaint in the last 12 months. The registered manager had taken the matter seriously and action had been taken to address the concern. We spoke with three people during our visit who all said that they were encouraged to speak to one of the managers if they had any concerns. They were confident that they would be listened
Care Homes for Adults (18-65 years) Page 3 of 7 to and that action would be taken to address any matters they raised. There had recently been two safeguarding incidents, which had not directly involve people living at the home. The registered manager had taken action to address both incidents. The home had a copy of the local authority safeguarding policy and procedures. Information was sent to us that confirmed that all the staff team had undertaken safeguarding and Mental Capacity Act training. In a returned survey a staff member commented that Alfred House, Provides a comfortable, clean, well kept and well run home from home. All residents needs and requirements are fulfilled. Their physical and mental health is monitored. They are given empathy and compassion when they need it and are given support to live life to the full and reach their full potential. They are encouraged to be as independent as is practical and appear to enjoy living in a cheerful environment. Another commented that the home, Treats every one as an individual. Meets the specific needs of each person. Respects peoples privacy and dignity. Holds regular staff meetings, supervision and residents meetings. Promotes independence. The home is very pleasant and has a friendly atmosphere. The focus is on the residents needs and making them feel at home, safe and supported. The registered manager is also the owner. She is an RMN and holds the Registered Managers Award. The other three managers within the senior management team also hold the Registered Managers Award. Some of the homes policies and procedures needed to be reviewed to ensure that they were up to date with current legislation and good practice. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 20 41 That staff double sign handwritten transcribe entries on the medication administration record. That were necessary the homes policies and procedures are reviewed to ensure that they are up to date with current legislation and good practice. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
