Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alison House.
Annual service review
Name of Service: Alison House The quality rating for this care home is: The rating was made on: two star good service 1 8 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Dawson Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 7 Newton Street Alison House Basford Stoke on Trent ST4 6JN 01782632698 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mrs Shanti Odedra,Mr Sunil Odedra Number of places (if applicable): Under 65 Over 65 12 6 0 0 0 24 The maximum number of service users who can be accommodated is: 24 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 12 Mental disorder, excluding learning disability or dementia (MD) 6 Old age, not falling within any other category (OP) 24 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service No registration changes 1 8 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Alison House is situated in the Basford area of Newcastle Under Lyme. Alison House is registered to provide pesonal care for 30 older people. They are also registered to provide care to six people with dementia care needs and six with mental disorder. The home is on two levels and single bedrooms are available on both floors. Some of the bedrooms have en-suite facilities. There are a variety of communal spaces in the home: a large conservatory looking over a paved courtyard area at the back of the home and two lounges at the front. There is a separate dining room. The current fees for the service were between 368-450 pounds per week. These fees applied at the time of the inspection, the reader may wish to contact the service to obtain up to date information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service We spoke to the Registered Manager to clarify some information in the AQAA and other issues such as Complaints and Safeguarding. What has this told us about the service? The AQAA was received by the agreed date and gave us adequate information about the home. We looked at the information in the AQAA and clarified some points with the Manager. Our judgment is that the home continues to provide a good service for people as outlined in the last Key Inspection report. At the time of the last Key Inspection we made one requirement relating to medication, this concerned laxative medication given to a person without prescription. This has now been addressed all medication including laxatives are obtained by prescription only. Recommendations for good practice were made relating to: Privacy locks on bathrooms and Call systems available in en-suite areas. Checks that privacy locks are operating effectively is now built into the regular environmental checks and call systems are now installed in all en-suite areas. The home have received 2 complaints since the last inspection one related to a medication error. Clear instructions are now in place to ensure only staff trained to administer medication can handle medication. The other anonymous complaint was referred to us and we were satisfied that the complaint, relating to care practice, was Annual Service Review Page 4 of 6 without foundation and the homes response was positive and cooperative in arriving at that conclusion. Further redecoration and new furniture has been provided as part of the homes ongoing maintenance/upgrading plans. All staff have completed dementia care training. Senior staff have completed an additional distance learning course in far greater depth. This is now being made available to all staff. Staff have also completed training in the Mental Capacity Act in the past year. NVQ training is ongoing for all staff - at this time 50 of care staff have completed NVQ training. There are regular meetings with people in the home. Some changes made as a result of matters raised in those meetings have included, changes to menus, laundry procedures and a more varied range of activities. The meetings have also been split into 2 separate meetings, people felt they could more readily raise and discuss issues in a smaller group. Quality questionnaires are carried out for people using the service, staff and other stakeholders. This provides valuable feedback in further improving the service provided. The home continues to let us know about things that have happened since our last inspection and have shown that they manage issues well. They work well with us and we are satisfied that they continue to provide good outcomes for people using the service. What are we going to do as a result of this annual service review? We have no immediate plans to carry out a key inspection and will continue to monitor the progress and outcomes of the service. However, we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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