Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Allison House.
Annual service review
Name of Service: Allison House The quality rating for this care home is: The rating was made on: two star good service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Swan Lane Sandy Bedfordshire SG19 1NE 01767682998 01767690982 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability old age, not falling within any other category physical disability BUPA Care Homes (Bedfordshire) Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 0 42 42 42 42 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alison House was opened in 1984 by Bedfordshire County Council and transferred to Care First Bedfordshire Ltd, part of BUPA Partnership Homes, in July 1998. The house is a purpose built residential home for 42 frail, elderly residents including those with dementia and learning disabilities. The home provides respite care for 2 service users and permanent care for 40. The home is a two-storey building and has two units on the upper floor and three on the ground floor. Each unit has a lounge, dining, and kitchenette area. All the bedrooms are single and the service users are encouraged to bring in their personal
Annual Service Review Page 2 of 6 2 5 1 1 2 0 0 8 belongings to make their rooms as homely as possible. The home has a pay phone, a hairdressing salon and a mobile library that comes to the home once a week. The home has a pleasant garden with a patio area. The home is situated in a residential area in Sandy, near Bedford; the A1 trunk road allows easy access for those travelling to the home from a distance. Car parking facilities are also available on site for both visitors and staff. The shops and a bus stop are within walking distance of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We carried out this review of the service on 16th November 2009, approximately one year after the last key inspection. At that time the home was rated as a 2 star/good service. We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home told us that they were happy there. We received six completed service user questionnaires, three had been completed by the resident themselves, two by relatives on the residents behalf, and one by a member of staff on behalf of the resident. On the whole all were very positive. We received comments such as, Everything is good and the care staff are all friendly and nice. One person told us that there should be more staff on duty as the staff appear overworked, and one person told us it would be good to have more outings. The AQAA told us that now a dedicated activity co-ordinator had been employed it was hoped that more activities would be made available At the time the AQAA was completed there were 36 people living at Allison House and they were supported by 44 care and 16 ancillary staff. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. They have their own system for auditing the service provided which includes monthly visits from an operational manager. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th November 2011. However we can do an inspection at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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