Latest Inspection
This is the latest available inspection report for this service, carried out on 18th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alveston Leys Nursing Home.
Annual service review
Name of Service: Alveston Leys Nursing Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Kissing Tree Lane Alveston Stratford On Avon Warwickshire CV37 7QN 01789204391 01789263896 Telephone number: Fax number: Email address: Provider web address:
www.bupacarehomes.co.uk BUPA Care Homes (ANS) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 65 The maximum number of service users who can be accommodated is: 65 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Old Age, not falling within any other category - Code OP, maximum number of places 65 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alveston Leys Nursing Home was purpose built in 1999 and is situated in the village of Alveston. Local buses run to the town of Stratford upon Avon, which is situated a few miles from Alveston Village. The home is registered to provide accommodation and care to service users over the age of 65 who may require nursing care. The current owner BUPA Care Homes Ltd has owned the home for over two years. The en suite accommodation is provided on three floors with access to these via passenger lift or Annual Service Review Page 2 of 7 stairs. The homes decor and furnishings are homely and of a high standard. The gardens are mature and well maintained being accessible to all current service users. The cost of living at this service was not published in the Service User Guide although there was information about the extra costs for private medical care (chiropody, physiotherapy, dental care), hairdressing, newspapers, beautician, connection of a private telephone line, dry cleaning, taxis, activity outings and visitors lunch. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within of the required timescales, the manager completed this. The information in the AQAA was clear and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, the AQAA tells us that We conduct annual customer satisfaction surveys both internally and externally; resident / relative meetings every two months; The QUEST assessment and Personal Care Planning programme includes specific sections on resident choice; QUEST is focused on personalised care and increased opportunities for resident involvement on choice. The AQAA tells us that the home has made the following improvements Residents and relatives are involved in Personal Care Planning; regular communications and newsletters are produced to keep residents and relatives information of the choices and developments in the home; bi monthly food club meetings; new yoga and planned activities for our residents; pre dinner sherry and social events, wine with meals and the views of our services users influence menu choices. The medical needs of all the people using the service have been identified and are addressed by the arrangements for the continued health care provided by other Annual Service Review Page 4 of 7 professional agencies. Staff responsible for the administration of medicines have completed the relevant training. People using the service are encouraged to maintain links with families friends and the community. 79 of care staff have achieved a minimum of level two in the National Vocational Qualification in care. This should mean that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The AQAA states that 87 of permanent care staff have received training in safe food handling and no staff are employed without two references and a criminal record check, indicating clear and robust procedures for the recruitment of all staff and volunteers. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We received six completed surveys from staff members, they told us in their surveys that they are always given up to date information about the needs of the people they care for. Comments received included: What the home does well: We have a very good, well trained team doing the best we can for our residents. The residents always come first; treats people with respect and dignity and everyone as an individual; delivers good care; palliative care and liaising with relatives; good relationships with the multi disciplinary team and all staff are very friendly and trained. What the home could do better: react quicker for residents health changing and could do with more activities. We received three completed surveys from people who live at Alveston Leys. They said they always receive the care and support they need and they know how to raise concerns, if necessary. People commented: staff are fairly good, my room is clean and I enjoy the trips out; I would say it is a well run home; food: perhaps more attention could be given to individual needs and varying the flavours a bit. We received three completed surveys from relatives of people who use the service. Comments included: I am delighted with the care and very skilled nursing that X has received: there is a prevailing atmosphere of helpful friendliness, and visitors like myself, are made most welcome; the standard and quality of staff , both trained and care assistants is exceptionally high; treats people as individuals; provide more activities / outings and the garden could be more wheelchair friendly. The AQAA tells us that all the required policies and procedures are in place.
Annual Service Review Page 5 of 7 The service has received four complaints in the last twelve months. One of which was upheld. One incident has been investigated under safeguarding vulnerable adults procedures by the local authority. We have looked at all the information available to us and in our judgment the service continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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