Latest Inspection
This is the latest available inspection report for this service, carried out on 19th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Alyson House.
Annual service review
Name of Service: Alyson House The quality rating for this care home is: The rating was made on: three star excellent service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vicky Dutton Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Cobham Road Westcliff On Sea Essex SS0 8EG 01702345566 01702345566 mayyingtang@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Eric Tang,Mrs May Ying Tang Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users who can be accommodated is: 9 The registered person may provide the following category/ies of service only: Care Home only - Code PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Alyson House is large detached property. The home is decorated and equipped to a high standard. Alyson House is situated close to Southend seafront and local amenities. There are good public transport links nearby. Alyson House is registered to provide care for nine people who have a learning disability. People living at the home are mostly over fifty years of age. 2 0 1 1 2 0 0 8 Annual Service Review Page 2 of 6 Bedrooms are situated on both the ground and first floor. All areas can be reached by a lift if people are unable to use stairs. Everyone has their own room. All rooms apart from one have an en-suite toilet facility. Communal areas of the home are on the ground floor. There is plenty of room for everyone as the home has large lounge and dining room areas as well as an activity/sensory room. Outside there is a small decked and concreted area which is brightened up by the use of plant pots and garden furniture. People are encouraged to use community and day care facilities. The home has their own website at www.alysonhouse.co.uk. A Service Users Guide is available. This includes the most recent inspection report on the home. The current fees for staying at the home are between £600.00 to £800.00 per week, depending on individual needs and circumstances. The above information about fees was correct at the time of the last key inspection. For current information please contact the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that providers are required by law to complete. It focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection report. * What other people have told us about the service. * We had a general telephone discussion with the manager What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was well completed and gave us all the information we asked for. The AQAA told us what improvements have been made in the previous year. Care planning has continued to be developed, involving people in developing person centred plans, and offering staff training so that they understand this important area. More activities are available and people are being encouraged to attend a local college. New furnishings have been provided in some areas of the home. Staff training has been ongoing. As well as training in care planning, staff have received some training in the care of the elderly to ensure that their skills and knowledge reflect the changing needs of residents. The AQAA indicated that no staff have left over the last year. This means that staffing at the home is stable, and people are looked after consistently by staff that they know. We looked at the information in the AQAA and our judgement is that overall the home is still providing a good service, and that they know what further improvements they need to make. People living in the home have previously told us that they are pleased with the service and happy living in the home. As part of this annual service review we sent surveys to everyone living at the home to seek their views. All were returned. Some people were helped by staff to complete the survey questionnaires. Everyone made positive responses about the home, and positive comments such as: I like it here, I am happy, and The home cook well, clean the home well and [member of staff] helps me a lot. We received surveys back from five relatives/friends. Again responses were very Annual Service Review Page 4 of 6 positive and people seem happy with the quality of care given. Some comments made were: My friend is extremely happy at Alyson house and their needs are fully met, Alyson House is ideally operated for the residents. It is very clean and friendly. I cannot fault their care and concern for their residents, Its a great home for all the people that live there, The staff at Alyson House treat X as an individual and tries to make them as independent as possible. Whenever I visit X is always smart and clean and I am happy that they are being well looked after, and, They look after my [relative] very well and see to all their needs. X is always happy when I visit. I call in without giving notice and they always make me welcome. Four visiting professionals returned surveys to us. Responses were positive and comments made included: The home do well in promoting the health and social care needs for people with a learning disability and associated mental health needs. They work with service users towards independent living, Residents always look clean and well presented, and There seems to be a consistency of staff. One less positive comment was that the home could sometimes improve communication and let nurses know if residents routines change, to save wasted journeys. We only received a survey from one member of staff working in the home. They said that they received training to undertake their role. On surveys people said that they knew how to make a complaint. The AQAA indicated that the complaints procedure is highlighted to people and explained to residents. The AQAA said that three complaints had been received and managed by the home in the last 12 months. Since the previous inspection no issues have been raised with us, (CQC), about the service. When we spoke to the manager they felt that things were going well. From findings at the last inspection, comments on surveys and discussion with the manager it is evident that Alyson House continues to be robustly managed in a safe and effective manner. The home continues to let us know about things that have happened since our last key inspection. They have shown that they have managed issues and situations well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th November 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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