Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Amblecote House.
Annual service review
Name of Service: Amblecote House The quality rating for this care home is: The rating was made on: three star excellent service 0 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: King William Street Amblecote Nr Stourbridge West Midlands DY8 4ES 01384813285 01384813286 Telephone number: Fax number: Email address: Provider web address:
N/K Community Care Services (North) Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 36 Old age, not falling within any other category (OP) 36 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 0 7 0 1 2 0 0 9 Number of places (if applicable): Under 65 Over 65 36 0 0 36 Annual Service Review Page 2 of 7 Amblecote House is owned by Dudley Local Authority and managed by their Social Services Department. Registered to provide residential care services for 36 people over the age of 65, it is situated within the local community, close to the Brierley Hill and Stourbridge shopping centres and is accessible by public transport. The building provides single bedroom accommodation, on one floor, and is shaped in a square providing two small inner garden areas, one of which is lain to lawn, the other with shrubs and flowerbeds. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within of the required timescales, the unit manager completed this. The information in the AQAA was clear and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, the AQAA tells us Listen by providing interaction through verbal and physical support on a daily basis by a dedicated staff group who listen to the feedback given by our clients daily in relation to the service provided to them in meeting their individual needs and provide the appropriate support and assistance to action. We hold regular residents meeting at set intervals and ensure that access is available for all clients and that these are set at a level and pace appropriate to individual needs. Minutes of these meetings are provided in an appropriate format for view around the home for clients, family, friends and visitors. We provide an annual quality assurance review with clients which give them and there family chance to comment and feedback on a number of areas of the service provided ranging from the food provided entertainment to quality of care/service they receive. This feedback is then analysed to address the necessary areas and displayed for all to access. The AQAA tells us that the home has made the following improvements We regularly Annual Service Review Page 4 of 7 review and change menus to ensure variety and choice relating to input from clients gained through daily interaction and feedback during residents meetings. We have been able to maintain our Gold award in Dudley Food for Health Awards as well as achieving five star status with Scores-on-Doors hygiene rating. We continue to maintain an open minded approach to input from clients and family, friends and relatives with regards to how we can improve and raise the quality of the service we provide and how we can develop staffs knowledge and awareness on how to meet the individuals needs by providing appropriate/relevant training courses to include required mandatory updates for all staff. The medical needs of all the people using the service have been identified and are addressed by the arrangements for the continued health care provided by other professional agencies. Staff responsible for the administration of medicines have completed the relevant training. The AQAA tells us We ensure that all clients individual health and social needs are assessed and monitored regularly to ensure their personal, cultural and individual wishes are met, which is identified in their care plans. The home is maintained to a high standard in which the management team and staff promote all aspects of health and safety, infection control, policies and procedures. All staff are trained to a high standard in relation to their individual roles to ensure that they are promoting independence and meeting the individual personal needs of our client group. 82 of care staff have achieved a minimum of level two in the National Vocational Qualification in care. This should mean that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The AQAA states that 94 of permanent care staff have received training in safe food handling and no staff are employed without two references and a criminal record check, indicating clear and robust procedures for the recruitment of all staff and volunteers. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We received eight completed surveys from people who live at Amblecote. They said they always receive the care and support they need and they know how to raise concerns, if necessary. People commented: I feel that I have good care and meals, also enjoy the entertainment; I am happy here; I am happy here but would like the day room roof mended; Makes us feel like we are at home, and gives us our every need. We received six surveys from staff who work at the home. Staff commented: Care for all clients physical and medical needs in a very dignified and caring manner; Very clean and friendly home for clients nd staff to be; Keeps clients independent. Have the day care roof mended as the clients miss using the room; Low staffing levels at times and this affects staff morale; Offer more equipment to deal with respite clients when they stay. Annual Service Review Page 5 of 7 The AQAA tells us that all the required policies and procedures are in place. The service has received no complaints in the last twelve months. The home has not had to make any referrals to the local authority for investigation under the safeguarding of vulnerable adults protocols. We have looked at all the information available to us and in our judgment the service continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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