Latest Inspection
This is the latest available inspection report for this service, carried out on 16th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Anderida.
Annual service review
Name of Service: Anderida The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Cochrane Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Church Road Mersham Ashford Kent TN25 6NT 01233501581 Telephone number: Fax number: Email address: Provider web address:
anderida@counticare.co.uk Name of registered provider(s): Name of registered manager (if applicable) Miss Sara Michelle Durban Mrs Kim Miles Conditions of registration: Category(ies) : learning disability Conditions of registration: Counticare Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users to be accommodated is 3. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Anderida is situated in the village of Mersham and provides 24-hour care for a maximum of three people who have mild learning disabilities. The home is a bungalow
Annual Service Review Page 2 of 7 There is a new registered manager in post. set in approximately a quarter acre of ground. The home only has one WC and one bathroom for all of the service users and staff using the building and these are not accessible for people with mobility or sensory impairments. It also lacks separate laundry facilities and the washing machine is sited in the homes kitchen. Therefore the home is not suitable for people who require a different type or level of care. The aim of the service is to maximise independence of people, and staff are required to support by guidance rather than by direct care. There is a low staff ratio at the home due to the risk-assessed level of independence that the service users have. This can be adjusted immediately if any service user requires additional support. At the last inspection fees ranged between £959.35 and £1503.88 per week with additional charges for magazines, papers, hairdresser, clothing and toiletries. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The excellent rating was made at the last Key Unannounced Inspection on 4th September 2007. We will do another key unannounced inspection by 3rd September 2010. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was completed to a reasonable standard. The what we do well sections could have contained more detailed information about what the home was doing by giving examples. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service. The home has consistently met, and frequently exceeded, the National Minimum Standards. The AQAA indicates that Anderida continues to strive to ensure excellent outcomes for the service users. The service actively seeks the views of people living in the home and involves them in the day to day running and planning. To make sure that peoples views and are promoted and incorporated the service provides weekly Talk Times for each service user. This is an opportunity for service users to chat and make all their wishes and aspirations known. There are also weekly service users meetings. Each person has a key-worker. All service users are supported to help with the selection process of recruiting new staff. The AQAA told us that equality and diversity is incorporated into all aspects of the Annual Service Review Page 4 of 7 service. Race, gender identity, disability, sexual orientation, age, religion and beliefs are promoted and incorporated into what they do. This means that people will treated equally and as individuals. Anderida have introduced my plans which have been developed with the service users and also with the support and help from friends and families. All peoples health needs are identified and monitored. The appropriate action is taken when necessary. The service told us that people have contact and support with local specialist teams and out-side agencies. Staff have received specialist training to support people in managing their health needs. People are part of the local community and have regular contact with family and friends. People are encourage to have visitors to the home. The AQAA told us the service supports the service users to make their own decisions and choices using their preferred means of communication. The staff promote and strive to develop service users existing skills and strengths within the community and home etc. Service users are able to take risks and make mistakes if they decide to do something that may have an element of risk, however it is within the risk assessment framework. The staff listen and respect service users decisions on how they wish the staff to support them with their personal care and how they do not wish to be supported. The staff team respect that this is their home. Anderida is safe,stable and caring and meets the needs of the service users. The last report recommended that service users have more information in a pictorial format or one more easily understandable to them. The AQAA indicate that the service are addressing this issue and people have more access to information as it has been developed into formats that they understand. There have been no complaints made to the service since the last inspection. The commission did receive one anonymous complaint. This was investigated by the company and unsubstantiated. The AQAA did tell us what improvements the service has made and what they plan to do in the future. The service told us that Anderida provides a relaxed and comfortable environment for people to live. The home has the use of its own vehicle to support people to access the wider community. The last inspection report recommended for the service to improve some of their facilities to make sure that staff space did not encroach into the the service users living space. There was also recommendations with regards the toilet , bathroom and laundry facilities. The AQAA did not tell us if the service was able to address any of the these issues or if any plans had been developed manage the situation. The staff receive the training they need to do their jobs effectively and safely and in the best interests of the people who live at the home. The home continues to let us know about things that have happened since our last key inspection.
Annual Service Review Page 5 of 7 Since the last inspection a new manager has been appointed and she registered with the commission in April 2009. We did send surveys to the home to seek the opinion of service users, staff and other people who have an interest in the service. We did not receive any replies. We contacted the home and they told us they had received no surveys. We did try to contact professionals who visit the service but they were not available. At the last inspection it was stated that the home provides excellent outcomes for the people who live there. This review has told us that Anderida continues to improve and develop its standards and indicates that the home is performing as well it was at the last key inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 3rd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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