Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Andover Close (31).
Annual service review
Name of Service: Andover Close (31) The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kenneth Dunn Date of this annual service review: 1 8 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 31 Andover Close Epsom Surrey KT19 9DA 01372740251 N/A N/A Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable): Mr Alan Rothwell,Mrs Deborah LakerRothwell The registered provider is responsible for running the service Conditions of registration: Category(ies) : learning disability Conditions of registration: The registered person may provide the following category of service : Care home only ( PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Learning disability (LD) The maximum number of service users to be accommodated is 1 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 31 Andover Close is a four bed-roomed house, situated in a quiet residential area on the outskirts of Epsom. The home provides care and accommodation for one older Resident, with a learning disability. The resident lives as part of the family, and occupies a downstairs bedroom with an en-suite shower room. There is a sitting room for communal use, and a separate kitchen. The home also has a small-enclosed garden
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 1 0 1 7 1 2 2 0 0 8 to the rear of the property and a paved area to the front of the house. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. We undertook an extensive telephone survey of the service with the registered manager. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home unfortunately was unable to return their completed annual quality assurance assessment (AQAA) in the prescribed timescale due to unforeseen circumstances. 32 Andover Close is a very small care home providing care for only one service user who was suffering from a long term illness and subsequently passed away at the time the AQAA was requested. The manager explained the situation to the inspector and it was agreed that it would be inappropriate at that time to return the AQAA to the commission. The commission has received information from a health care professional who was very complementary about the service and the care provided to the service user, especially during the periods of her illness. Our judgment is that the 31 Andover Close could continues to provide a good service, in the future to a new resident. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th of December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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