Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ark House.
Annual service review
Name of Service: Ark House The quality rating for this care home is: The rating was made on: three star excellent service 2 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline ORourke Date of this annual service review: 2 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 Valley Road Scarborough North Yorkshire YO11 2LY 01723371869 01723375678 ark.house@virgin.net www.arkhouse2005.com Mr Bjorn Roswald Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : past or present alcohol dependence Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 0 Registered for Alcohol Dependence some of whom may also have Drug Dependence Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ark House provides accommodation and personal care for a maximum of twenty younger adults who are recovering from alcohol and/or drug dependence. The home does not provide nursing or medical services. The care home is a large detached property located in a residential area of Scarborough. It is conveniently situated for all main community facilities including the public transport network. The home has parking facilities for several vehicles. Time restricted on-road parking is also available. The property has three floors. The main communal rooms, group rooms and classroom are located on the ground floor. The bedrooms are located on the upper floors. The home does not have a passenger lift and consequently is only considered suitable for people who are fully ambulant. People undergo a programme of recovery. This is based on the twelve step programme originally developed by Alcoholics Anonymous. Sobriety is achieved through adherence to the programme, which involves a
Annual Service Review Page 2 of 6 2 5 1 1 2 0 0 8 combination of group and classroom work, assignments and professional and mutual support. On average people will take between ten and twelve weeks to complete the primary programme. During the latter stages of recovery the people are provided with an opportunity to learn, or re-learn, life skills to enable them to live independently within the community. This is known as extended care. An after care service is available for people who have completed the programme and still require support. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 4 surveys (out of 10 sent out) returned to us by people using the service. We also received surveys from health and social care professionals and staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and that they know what further improvements they need to make. All of the people who have accessed the service at Ark House indicated that they had been asked if they wanted to move in and had received enough information about the service. They can usually make their own decisions about how they spend their time. This does however, depends which part of the twelve step programme they are on. They all know who to speak to if they are unhappy and they know how to make a complaint. The home is usually clean and the staff and managers treat them well and listen and act on what they say. People said: my councellor is first class at giving and reassuring advice and they help you find out who you are, and they help you build your confidence and self esteem, and they have given me the tools to work with and stay sober Feedback received from social care professionals included: We have used Ark House on a regular basis for drug and alcohol dependence. We have found the service reliable, structured and comprehensive. As a consequence we have experienced some positive success with out clients who have maintained their abstinence for the long-term Ark house provides treatment that is often flexible to meet the needs of the client feedback from clients indicates that they feel very supported and empowered to make positive changes to their lives Annual Service Review Page 4 of 6 All the feedback received was positive about the assessment and admission process and for the level of support people received whilst they were resident at Ark House. Feedback was also received from staff and they all indicated that they had been thoroughly vetted prior to the commencement of their employment. They have access to regular training and support. Some of the feedback included: gives people an education about their addiction makes sure the persons need of care are assisted and correctly identified as being suitable to what the home offers before a bed space is offered The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide very good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 25th November 2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
