Latest Inspection
This is the latest available inspection report for this service, carried out on 16th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Arran Manor.
Annual service review
Name of Service: Arran Manor The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sandra Parnell-Hopkinson Date of this annual service review: 2 2 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 55 Westmoreland Avenue Hornchurch Essex RM11 2EJ 01708452765 01708452804 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ms Beverley Holmes Number of places (if applicable): Under 65 Over 65 0 0 5 22 Before the end of the six month period an application must be received by the Commission for the registration of a new manager. Ms Beverley Anne Holmes will be registered as the manager for six months, effective from the date of registration (2 December 2005) of Ms Beverley Anne Holmes as the registered person. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There is currently no registered manager for this service. An application for a new registered manager is in the process of being submitted to the Commission. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Arran Manor is a large converted house set in an attractive residential area within the London Borough of Havering. The home has a small car park and it is within walking distance of local bus routes and is not too far from Gidea Park Station. The home has a
Annual Service Review Page 2 of 6 good-sized private garden to the rear with a patio. The home primarily provides care for older people, with a variation to registration to allow 5 people with dementia to live at the home. The home does not provide nursing care and does not take people who are wheelchair dependant. There are two lounges, two dining rooms and a conservatory. Accommodation is mostly in single rooms with en suite facilities but there are two double rooms with en suite facilities for people wishing to share. The current scale of charges is from #560.00 to #600.00 per week. There are additional costs for items such as hairdressing, toiletries, chiropody and newspapers. Information is made available to prospective service users via a Service Users Guide, which is available prior to admission and throughout the home, with copies in every room. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. information we have about how the service has managed any complaints. The previous key inspection report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and generally gave us the information requested. However, some areas of the document could have been more comprehensive in demonstrating the excellent service being provided at Arran Manor. Based on the AQAA and other information received our judgement is that the home continues to provide an excellent service for people living at the home. The service actively seeks the views of people living at the home and their families/friends by way of meetings with residents and their families, questionnaires and care reviews. Questionnaires are also sent to external agencies, and feed back from some social care professionals who were contacted, was that the home is excellent and works well with them. The health and personal care of residents remains a priority and visits are now undertaken by a fitness professional who is providing fitness sessions and advice for all residents who wish to participate. The range of daily activities has improved and residents can enjoy trips to the theatre, tea dances, restaurants and shopping and also there is now more entertainment within the home. Daily menus continue to give choice and the nutritional needs of residents continues to be a main focus within this service. The AQAA tells us that no complaints have been received by the service in the last 12 months, and no complaints nor concerns have been received by the Commission. The complaints procedure is prominently displayed within the home so that all residents and their families are aware of this. Currently there are no safeguarding issues at the home, and all staff have undertaken in this area. The proprietor is also aware of the deprivation of liberty safeguards and this is being incorporated into the relevant policies and procedures. There have been no referrals under the deprivation of liberty safeguards. The AQAA demonstrates that the service has a good understanding of equality and diversity issues in all of the relevant areas. To ensure that all residents and families are kept fully informed, and involved, in what is going on at Arran Manor, a social secretary has now been appointed and this person will be responsible for the production of a news letter at 3 monthly intervals. The environment at Arran Manor is of a very high standard, and there is an ongoing programme of maintenance, refurbishment and redecoration to ensure that this standard is maintained at all times. Annual Service Review Page 4 of 6 Training for staff continues and more than 50 of care staff have been trained to NVQ level 2 and some to NVQ level 3. The service is planning to further improve upon care plans by including comprehensive night care plans and also to extend the current premises through the addition of a further two bedrooms. The service continues to work well with the Commission and keeps us informed of any incidents. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th June 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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