Care Home: Ashcroft

What the care home does well Responds to an emergency situation to maintain the safety of the environment and the residents. The home also gives the appropriate support to those affected by the fire. Keeps us informed of all incidents that occur in the home. What the care home could do better: At this point there is nothing further that the service can do. Random inspection report Care homes for adults (18-65 years) Name: Address: Ashcroft Milestone Lane Wicklewood Wymondham Norfolk NR18 9QL two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Marilyn Fellingham Date: 1 1 0 5 2 0 0 9 Information about the care home Name of care home: Address: Ashcroft Milestone Lane Wicklewood Wymondham Norfolk NR18 9QL 01953607340 01953607365 julia.a@break-charity.org www.break-charity.org Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Penny Newton Type of registration: Number of places registered: Conditions of registration: Category(ies) : BREAK care home 10 Number of places (if applicable): Under 65 Over 65 0 0 mental disorder, excluding learning disability or dementia physical disability Conditions of registration: 10 1 A maximum of two (2) mentally disordered people between the ages of 16 and 18 years may be accommodated within the overall total of the mentally disordered category. One (1) person with a physical disability may be accommodated. Ten (10) people with a mental disorder, excluding learning disability or dementia, may be accommodated. Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 7 Brief description of the care home Ashcroft is a residential home that is situated in the rural village of Wicklewood and comprises of a two-storey building with ten single bedrooms. Car parking is to the rear of the premises and there is a delightful secluded garden at the back of the house. The home accommodates up to ten women who have suffered severe enduring emotional distress and mental health problems. The home provides a rehabilitation programme that enables women to regain their independence and return to living in the community. It also offers respite care to those who require extra support from time to time that assists them to stay in the community. The home provides detailed information to prospective service users prior to admission. The range of fees charged by the home are £732 - £807 per week, fees for women placed from outside of Norfolk are negotiated for each placement. Care Homes for Adults (18-65 years) Page 3 of 7 What we found: A visit was made to this home on Monday May 11th 2009. The reason for this inspection was to follow up a report from the service to inform us about a fire in the premises and as a result the residents had to be evacuated overnight. We found that the fire had been contained in the main lounge, the structure of the building was safe but there had been considerable smoke damage that had permeated to the corridors and rooms leading off from the lounge. The residents were safe and being supported and well cared for. We arrived at the home at 14.25hrs and spoke with the manager who was just leaving to visit a member of staff to de brief them as they had been on duty at the time of the fire. The manager informed us that the fire officer had rung them to inform them that they had dealt with the situation very well and done all that they could. At the time of our visit there were six members of staff on duty who had been making areas available for the residents. There were eight residents in the home at the time of the fire who had initially been evacuated to a staff members home just a few doors away from the home until the residents could be accommodated at a day centre in Wymondham. We ascertained that the three respite residents who had been staying in the home had gone home and five residents remained in the home one of whom had to be moved from their room to another room because of smoke damage. We were told by the deputy manager that the two sleep in carers were alerted to the fire at approximately 1.30am. by the activation of the smoke alarms. The staff believe that the fire started in the television in the main lounge. There were up to date fire training records in place as were recent PAT test records for electrical equipment. All the staff were managing the situation well and taking steps to ensure that the residents and staff were supported by offering therapeutic support and counseling for the staff especially for the two carers who had been on duty when the fire broke out. Whilst the main lounge is out of action other rooms have been made available for the residents for social purposes. We noted that all fire zones were back in working order and that the service had a safe electricity supply. We also noted that a window that had been broken by the firemen to gain access was going to be repaired. We were told that the residents were being taken to the coast out for a fish and chip supper. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 43 It is recommended that the service continues to keep us informed of the refurbishment plans and with the outcome of the fire officers report. Care Homes for Adults (18-65 years) Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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