Care Home: Ashgate House

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What the care home does well Other professionals said: "staff are always welcoming and courteous, it is a happy and homely environment, well organised". Relatives said: "staff are wonderful and approachable, staff are great, a first-class home run efficiently, warm and caring. People very well cared for and are offered choice".Staff said: "management support staff and staff receive proper training, the home is wellmanaged and there is good cooperation and teamwork between staff, seniors and the manager. Very supportive management and approachable". Each person has a weekly programme of activities based on their wishes, needs and preferences. These activities include pottery, swimming, trips, shopping, art and craft, sensory, music and movement, aromatherapy and college. An activity coordinator is employed from 9 to 5 each day to help to facilitate activities. People are supported by a consistent, well trained and qualified staff team. With the exception of the newest staff who are undertaking NVQ level II or III the remainder of the staff team already has at least NVQ level II and most has completed NVQ level III. What the care home could do better: The service continues to develop and staff support people to have a good quality of life. The service benefits from the support of a bigger organisation. Random inspection report Care homes for adults (18-65 years) Name: Address: Ashgate House 13 Junction Road Romford Essex RM1 3QS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jackie Date Date: 1 9 0 5 2 0 1 0 Information about the care home Name of care home: Address: Ashgate House 13 Junction Road Romford Essex RM1 3QS 01708756601 01708749326 alliedcareltd@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Rionel N Alcid Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ashgate House Limited care home 10 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 10 The maximum number of service users who can be accommodated is:10 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care need on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home Ashgate House is a care home that provides accommodation and support for up to ten people who have a learning disability, most of whom also have a physical disability. Opened in July 2001, it is run by Allied Care, a private company who have several other services in Southern England and the Home Counties. The company own the Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home building, which is a large double-fronted town house close to Romford town centre. It is close to the shopping mall, transport links and leisure service. People are supported to participate in a variety of activities in the home and in the community. They are placed by a range of local authorities and fees are dependent on the needs of the individual. Information about the service provided is available in the Service Users Guide. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This was an unannounced random inspection undertaken in line with the Commissions current guidance on inspecting excellent services. The service provided a comprehensive AQAA (Annual Quality Assurance Assessment) and the decision was taken to look at two areas, recruitment and management. The area of management was chosen as a new manager has been in post since November 2009. As part of the visit we were able to talk to the manager, staff and some of the people living at the service. Records relevant to the areas looked at were checked. The organisation has an appropriate recruitment and selection policy and procedure. This includes interviews, references, POVA (Protection of Vulnerable Adults) and CRB (Criminal Records Bureau) checks. If staff have obtained a clear POVA (Protection of Vulnerable Adults) First check then they can start work at the home but always work alongside another member of staff until their CRB (Criminal Records Bureau) check has been obtained. The staff file checked contained a completed application form, a photograph of the person, confirmation of their identity, interview questions and answers, two references (including one from the persons most recent employer) and evidence of POVA (Protection of Vulnerable Adults) and CRB (Criminal Records Bureau) checks being undertaken. This confirmed that the recruitment procedure had been followed and the person appropriately recruited. The current manager has worked at the home since 2003 and was deputy manager for three years before becoming manager in November 2009. He said that he has now managed to obtain all of the necessary paperwork for his registration. He will be sending this in to the Commission. The manager is a qualified occupational therapist, has NVQ level 3 in care and has just started NVQ level 4 in leadership and management. He has the skills and experience to manage this service. The quality of the service is monitored by the manager and by the organisation. There are regular monthly monitoring visits covering appropriate areas and reports of these were available in the home. In addition the organisation has a quality assurance team that carries out regular audits. The quality assurance team concluded that there was excellent documentation, a warm and friendly atmosphere and that service users appeared extremely happy. A quality assurance survey was carried out earlier this year and completed surveys were seen from various visiting professionals, relatives and staff. Feedback in all of these was extremely positive about the quality of the service provided to those living at Ashgate House. The inspector would like to thank the people living at Ashgate, the staff and the manager for their input in the inspection. What the care home does well: Other professionals said: staff are always welcoming and courteous, it is a happy and homely environment, well organised. Relatives said: staff are wonderful and approachable, staff are great, a first-class home run efficiently, warm and caring. People very well cared for and are offered choice. Care Homes for Adults (18-65 years) Page 4 of 8 Staff said: management support staff and staff receive proper training, the home is wellmanaged and there is good cooperation and teamwork between staff, seniors and the manager. Very supportive management and approachable. Each person has a weekly programme of activities based on their wishes, needs and preferences. These activities include pottery, swimming, trips, shopping, art and craft, sensory, music and movement, aromatherapy and college. An activity coordinator is employed from 9 to 5 each day to help to facilitate activities. People are supported by a consistent, well trained and qualified staff team. With the exception of the newest staff who are undertaking NVQ level II or III the remainder of the staff team already has at least NVQ level II and most has completed NVQ level III. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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