Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashglade Rest Home.
Annual service review
Name of Service: Ashglade Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David Lacey Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Ashglade Rest Home 178 SouthBorough Road Bickley Bromley Kent BR2 8AL 02084670640 02082951740 ashgladecare@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Chislehurst Care Limited Number of places (if applicable): Under 65 Over 65 0 15 The maximum number of service users who can be accommodated is: 15 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashglade is an Edwardian detached house, which has been converted to provide care for up to 15 older people. It is situated in a residential area on a main bus route between Petts Wood and Bromley. There is limited parking to the front of the property. The accommodation for residents is on two floors. A shaft lift provides access between these floors. There is a garden at the back of the home, which can be accessed by a
Annual Service Review Page 2 of 6 0 9 1 2 2 0 0 8 ramp. As at December 2008, the homes fees range from £400-£600 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the annual quality assurance assessment (AQAA) that had been sent to us by the home. This self-assessment document focuses on how outcomes are being met for people using the service. It also gives us some numerical information. We reviewed the previous key inspection report. We surveyed samples of residents and of staff working in the home to obtain their views about the quality of services that Ashglade provides. We reviewed our files to check whether any notifications had been received from the home since our previous inspection or whether any information about the home had been received from other sources. We have been in communication with the homes registered manager. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). We looked at the information in the AQAA and judge from it that the home will continue to provide a good service, and also that they are aware of improvements they need to make. Our last key inspection found the home was providing a good service, so we gave it a two-star rating. The home had shown us that it was providing good outcomes for its residents. An expert by experience took part in the inspection process and accompanied the inspector on the site visit for the key inspection. An expert by experience is a person who has a shared experience of using services and who can help an inspector get a better picture of what it is like to live in a care home. At our request, the manager has provided written confirmation that the six requirements we raised at our last key inspection of the home have been addressed. The survey responses received by the time of writing this report showed people are very satisfied with the quality of services at Ashglade and with how the home is being managed. Comments from residents included that the home: allows appropriate independence, communicates well with relatives, provides comfortable surroundings and excellent food. Staff were described by residents as being warm , friendly and welcoming and the manager as excellent and a good communicator, has time for residents and families. A visiting health care professional commented that what Ashglade does well is to have a friendly, caring atmosphere. Staff members responding to our survey were positive in their views about the home. Their comments included that the home is good at meeting peoples individual needs and that the staff work well as a team. A review of our files showed that since our last inspection we have received prompt statutory notifications from the home about issues affecting residents health and welfare. Since our last inspection, we have received one complaint from an anonymous Annual Service Review Page 4 of 6 source about night staffing arrangements, which we passed to the provider for investigation. The manager provided a report of the investigation of the issues raised. We are aware of one safeguarding alert raised by the home to the local authority, using their procedures. The manager has confirmed the outcome and there is no further concern. What are we going to do as a result of this annual service review? We have included Ashglade in our inspection plan. We can inspect it at any time if we have concerns about the quality of the service or the welfare of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
