Care Home: Ashleigh House

Annual service review Name of Service: Ashleigh House The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Williamson Date of this annual service review: 1 0 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 39 Redstone Hill Redhill Surrey RH1 4BG 01737761904 Telephone number: Fax number: Email address: Provider web address:   sairabh@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Mahmad Basseer Hulkhory,Mrs Saira Banoo Hulkhory Number of places (if applicable): Under 65 Over 65 9 0 The maximum number of service users to be accommodated is 9. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashleigh House has been registered to provide residential care for nine young adults with learning disabilities between 18 and 65 years of age. Mr Basseer Hulkhory is the current manager and provider. The accommodation is arranged over two floors. All bedrooms are single occupancy, and, with one exception, all have en-suite toilet facilities, wash hand basins and either bath or shower facilities. There is no passenger lift to the 2nd floor. There is a seperate ramped access at the front. There is a choice of communal space, and it is spacious. There is car parking space at the front for up to Annual Service Review Page 2 of 6 0 7 1 0 2 0 0 8 eight vehicles and this area has been attractively landscaped. There is also an enclosed garden at the rear. The home is located in Redhill within easy reach of the town facilities and public transport links. The current range of fees for the home is £1,250 to £2,500 per week. Additional charges are payable for: clothing, spectacles, items of personal nature / toiletries, personalised linen; personalised furniture, furnishings / electrical equipment; holidays and outings - accommodation and travel costs; aromatherapy and other non-health therapies. There is an e-mail address for this service: ashleighhouse1@aol.com Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gives some numerical information about the service. Information we have about how the service managed any complaints or allegations. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. The service history. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. This was clear and gave us all the information we asked for. We looked at the information in the AQAA, the service history, and additional information received by the Care Quality Commission (CQC) since the previous site visit and it is our judgement that the home is still providing a good service and they know what further improvements they need to make. The AQAA outlined that the home operates an improved assessment procedure ensuring that only service users whose needs can be met will be admitted to the home. It also indicated that detailed care plans are written based on good assessments, and consultation with service users, family, and care managers. Service user meetings are facilitated regularly and feedback recorded and acted upon. This forms part of the quality assurance systems in place, that also include questionnaires, audits of care plans, medication reviews, and health and safety reviews. Individual leisure activity programmes ensure that service users lead active and interesting lifestyles. The home has a complaints procedure in place that is available to the service users and Annual Service Review Page 4 of 6 their relatives on admission to the home. The Care Quality Commission received a formal complaint and several concerns regarding the management of an individuals care since the last inspection. These were referred by us to Surrey County Council Adult Safeguarding Team for further investigation and we have continued to work with them for a satisfactory conclusion. The AQAA indicated that the manager and the deputy manager have attended training in the local authority safeguarding procedures and know what to do if they are required to make a referral using these procedures. The manager stated in the AQAA that an ongoing maintenance programme for the home is in place. Since the last inspection the garden has been landscaped and new garden tables and chairs provided. The door and windows in room 5 have been replaced, and various areas of the home have been redecorated. Plans are in place to replace some lounge and dining room furniture and fit a new front gate. The home promotes the health, safety and welfare of the service users and the staff and is continually updating risk assessments. The provider has arrangements in place to maintain all appliances. The AQAA indicates that the staff have training and development profiles in place. All staff undertake induction training and NVQ training is ongoing at various levels. Staff have the appropriate training to meet specific assessed needs of the service users including challenging behaviour. The home continues to inform the Care Quality Commission of any relevant events that have occurred since our last key inspection and they have showed that they have managed issues well. they work well with the CQC and have shown that their service continues to provide good outcomes for people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 15th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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