Latest Inspection
This is the latest available inspection report for this service, carried out on 14th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashling House.
Annual service review
Name of Service: Ashling House The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Harbinder Ghir Date of this annual service review: 1 0 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 119 Elmhurst Drive Hornchurch Essex RM11 1NZ 01708443709 Telephone number: Fax number: Email address: Provider web address:
ashlinghouse@aol.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Ms Beverley Holmes Number of places (if applicable): Under 65 Over 65 0 0 1 14 One (1) place for a service user with dementia can be accommodated. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashling House is a privately owned care home for 14 older people. It is in a pleasant residential area in Hornchurch, about half a mile away from shops and public transport links of the town centre. First opened as a care home in 1981, Beverley Holmes became the owner in March 2001, and also the manager in day-to-day charge. She takes great pride in providing high quality facilities, including thorough attention to cleanliness. Considerable improvements to the building have been carried out over the past two years. This has included a new wood-panelled dining room, creating new single bedrooms, and giving the garden a major make-over. The lounge is a large conservatory. Fees are between £420 and £500 per week. 1 7 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What comments have been made about the service. Information we have about the service and how complaints have been managed. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? At the last key inspection in November 2008, the home was assessed as being an excellent service. Since that time there have been no complaints received by the Commission. The home completed an AQAA and this was returned by the due date. The AQAA was very comprehensive and indicated that the home continues to provide an excellent service. It also identified what further improvements they need to make. The AQAA informs us that the service has a comprehensive pre-admission policy and procedures in place and a prospective resident would be assessed prior to admission by one of the homes staff team. The AQAA informs us that a new care plan document has also been implemented at the home which includes the social, emotional, health and physical care needs of residents, which will be looked at during the next inspection. The home works closely with its sister home Arran Manor and residents from both homes regularly come together and are given an opportunity to socialise with each other. The document informs us that that several residents have increased their circle of friends and enjoy the opportunity to visit Arran Manor enhancing their independence and well being. The service has also arranged more trips to the theatre and has arranged more entertainment to visit the home in the last 12 months. They have also organised keep fit sessions for residents to take part in, to improve residents health and well being. The AQAA informs us that the homes complaints procedure is given to residents and their representatives on admission and is also displayed around the Annual Service Review Page 3 of 5 home. Complaints and concerns continue to be dealt with in an effective and positive manner and are used to influence and improve service delivery. The document also informs us that all staff are aware of safeguarding policies and procedures and have all received training in the area. The service has effective quality assurance systems in place and surveys are completed with residents and their families and any external stakeholders on an annual basis. Residents care plans are also reviewed monthly. The AQAA informs us that any dissatisfaction would be individually addressed and actioned. The home operates a robust recruitment and selection process, which ensures that staff are suitable to work with vulnerable people. Training and the development of staff remains a high priority for this home and there are ample opportunities for staff to improve their skills and knowledge in line with residents changing needs. The AQAA informs us that all of the care staff team hold a National Vocational Qualification. The home always notifies the Commission of events affecting residents as required under Regulation 37 of the Care Homes Regulations 2001. The AQAA informs us that they provide a well maintained and homely environment and that in the next 12 months plans to fit a new kitchen and fit internal window shutters in line with fire regulations. The service is able to demonstrate its commitment to equality and diversity issues for both residents and staff, and the home remains very service user focused. What are we going to do as a result of this annual service review? We are not going to change our inspection plan for this service, and will do an unannounced key inspection before November 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or of the health and safety of people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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