Latest Inspection
This is the latest available inspection report for this service, carried out on 5th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ashmore Nursing Home.
Annual service review
Name of Service: Ashmore Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Wiseman Date of this annual service review: 2 5 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Barningham Road Stanton Bury St Edmunds Suffolk IP31 2AD 01359251681 F/P01359251681 ashmoreoffice@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Ashmore Nursing Home Limited Number of places (if applicable): Under 65 Over 65 0 23 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ashmore Nursing Home is situated in Stanton, which is approximately 10 miles from both Diss and Bury St Edmunds. The home is detached and provides accommodation on two floors that is accessible by shaft lift. There are 19 single and 2 double bedrooms. The double bedrooms do not meet the spatial requirements and planning permission has been approved for an extension. The double bedrooms will be closed and refurbished to provide office and storage space. All bedrooms benefit with en-suite facilities. People using the service have access to four communal toilets that are conveniently located close to communal facilities. Three of these toilets provide disabled facilities. The lounge, dining room and conservatory all have views of the garden that are laid to lawn, with attractive flower beds and a walled garden in a tranquil setting. Car parking is available to the front of the home. Each of the people living at the home has a contract of terms and conditions; which reflect the fees and how much they are expected to pay per month. Fees range from £495 for a double
Annual Service Review Page 2 of 6 room per week and £520 for a single. People using the service are eligible to claim the Registered Nursing Care Contribution (RNCC) rate from the National Health Service (NHS). This contribution is paid directly to the home. Private paying customers are refunded the contribution by cheque or have the amount deducted from their fees. People funded by social services do not receive the contribution as this is retained by the home to cover the nursing costs, not covered by social services or the individuals own contribution. Charges do not cover additional services such as the hairdresser, chiropodist and personal items such as toiletries and daily newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Ashmore Nursing Home was made a 3 star, excellent service during its last key inspection on 12th June 2007 and their last annual service review was done on 20th May 2008. We looked at all the information that we have received or asked for since the last key inspection, this included: Information given to us in the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have been told about how the service has managed any complaints it has had since the last inspection. What the manager has told us about things that have happened in the service, these are called notifications and are a legal requirement. Information given to us by the manager when we spoke to them. The previous key inspection and the results of any other visits that we may have made to the service in the last 12 months. Relevant information given to us by other organisations and what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear and gave us all the information we asked for in a detailed and thoughtful manner. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We spoke to the manager on the phone and she told us what had been happening at the home since we last visited. She told us that they havent had any formal complaints made, she prefers to talk to people and iron out difficulties before concerns escalate to complaints. We havent had any complaints made directly to us regarding this home since the last inspection either. While we talked the manager commented that she made sure people living at the home were given a good quality service because she considers herself and the carers to be, an extension of the family. Annual Service Review Page 4 of 6 The previous inspection report highlighted the excellent range of activities that are offered to people, they are tailored to each individual to best suit their needs and preferences. The manager told us that she aims to further improve this area and said that it was good to see the way the activities coordinator, Gets the laughter going. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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