Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Auburn Mere.
Annual service review
Name of Service: Auburn Mere The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jeffrey Orange Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Woodlands Oxhey Lane Watford Hertfordshire WD19 5RE 01923247310 01923247311 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Trafalgar Health Care Number of places (if applicable): Under 65 Over 65 0 0 34 34 The maximum number of service users who can be accommodated is: 34 The registered person may provide the following categories of service: Care Home To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Older People - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home is now able to admit people under the dementia care category. 1 3 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Auburn Mere is a residential care home providing accommodation and personal care for up to 34 older people or people who are living with dementia. It is owned and operated by Trafalgar Healthcare Limited, which is a wholly owned subsidiary of J. Sai Country
Annual Service Review Page 2 of 6 Homes Limited. Auburn Mere is located in Watford Heath, on the outskirts of Watford. The home is about ten minutes walk from Bushey railway station and 3-5 miles from either the M25 (J19) or M1(J5) there is also a local bus service that gives easy access to Watford and its amenities. Auburn Mere is situated in extensive grounds with accessible seating areas that benefit from outstanding rural views. Accommodation is offered on three floors in single occupancy rooms, with three bedrooms large enough for sharing on a positive choice basis. The majority of rooms have en-suite facilities and there are bathrooms and toilets on each floor. The communal areas are well situated throughout the home and are of varying sizes. All floors are served by a passenger lift. Weekly charges range from 590 pounds to 920 pounds, additional charges apply for newspapers, hairdressing and chiropody. (These details were correct at 02/10/09) The home has a service user guide and statement of purpose that are provided to prospective service users. Copies of the latest report on the home from the Care Quality Commission (CQC) are available in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection of Auburn Mere was in October 2008 when it was assessed as a two star service, achieving good care outcomes for the people who live there. For this annual service review we have looked at all of the information that we have received about Auburn Mere since then. This information has included the completed annual quality assurance assessment (AQAA) submitted by the service in September 2009. The AQAA is a self-assessment document that focuses on how well care outcomes are being achieved for the people that live in Auburn Mere. It also provides some useful statistical information for example about staff training and complaints. We also sent out surveys to people living in Auburn Mere, to staff working in the home and to health care professionals associated with the home. The surveys received already have been used in writing this review, any received subsequently will be recorded and assessed and used in the future regulation of Auburn Mere. We have also received notifications from the home about significant events during the period since the last inspection. When writing this review we have also taken account of any information received from people associated with Auburn Mere in any way, for example relatives of people living there or health and social care professionals involved with people living in Auburn Mere. Auburn Mere has successfully applied for a major variation to their conditions of registration to enable them to admit people who are living with dementia. The application process, carried out by the registration inspectors of the CQC involved a visit to the home and an assessment of their capacity to provide a good standard of care for people living with dementia. What has this told us about the service? The AQAA that we received from the home was especially well completed. It was detailed and comprehensive and made realistic assessments under each care outcome heading, setting out clearly not only what had been achieved well, but also areas that could be improved and how this was to be done, for example by making sure care staff have the time they need to enable them to keep care plans up to date and to improve medication training for senior care staff. Surveys we received from people living in the home were overwhelmingly positive; cleanliness, beautifully kept grounds and kind staff was one persons assessment of what the home does well. Another noted Everything is done with care and consideration. Annual Service Review Page 4 of 6 We received positive comments from health care professionals who returned surveys to us and very positive comments by staff who work in Auburn Mere. One of these said; The atmosphere makes it a lovely place to be at all times for staff and residents Another member of the staff team said that I always look forward to my shift. As noted above it is a positive reflection on the standard of care that can be provided for people living with dementia that the CQC has varied Auburn Meres registration to allow them to admit people under that category. None of the information we have received since the last key inspection of Auburn Mere in October 2008 has caused us to revise our opinion of the service, which is that it provides good quality care outcomes for the people who live there. What are we going to do as a result of this annual service review? We are currently intending to carry out another key inspection of Auburn Mere by October 2010. However, as is the case with any registered care service, we can carry out an inspection at any time if we receive information that suggests that is necessary. We will continue to collect and receive information about Auburn Mere in the meantime and this will be assessed and reviewed, with appropriate regulation activity taken as required. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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