Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Avondale Residential Care Home.
Annual service review
Name of Service: Avondale Residential Care Home The quality rating for this care home is: The rating was made on: three star excellent service 1 6 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 2 3 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 45 Norton Road Stourbridge West Midlands DY8 2AH 01384442731 01384235590 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Sanjiv Jain Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Stoneleigh Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 15 The maximum number of service users who can be accommodated is: 15 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 15 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Avondale, which is on a main road near Stourbridge, is a fifteen bedded home accommodating older people. The home has been adapted and extended for this purpose from a traditional property in its own grounds with mature gardens and car parking available. The facilities include 15 single bedrooms (10 with en-suite), two
Annual Service Review Page 2 of 6 1 6 1 2 2 0 0 8 communal lounges, a dining area, one assisted bathroom, one shower and four communal toilets. A shaft lift is also available for access to the first floor. This home is registered for personal care only. There is a clear policy on not offering emergency care. The fees are available on application to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service within the requested time. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. The AQAA is a legal requirement; it also gives us some numerical information about the service. The previous inspection report of 16 December 2008. What the service has told us about the things that have occurred in the service these are notifications and are a legal requirement. Information we have about how the service has managed any complaints. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment within the required timescales. The information in the AQAA provided us with most of the information we asked for. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, The AQAA tells us they have monthly care plan reviews, residents meetings and annual quality questionnaires. They told us how they promote Equality and Diversity within the service. They said they have equal opportunities and anti discrimination policies and procedures in place. All staff are trained in these areas. Residents practice their beliefs and religion in their chosen manner freely. The AQAA tells they have not received any complaints in the last twelve months. People told us previously at our inspection visits that they know who to speak to if they have any concerns. No complaints have been made to us about the service. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. We were told that over 65 of care staff have achieved a minimum of level two in the National Vocational Qualification (NVQ) in care. This means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. We did not request any surveys for this annual service review. Annual Service Review Page 4 of 6 We have looked at all the information available to us and in our judgement the home continues to provide an excellent service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan however, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
