Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ayletts House.
Annual service review
Name of Service: Ayletts House The quality rating for this care home is: The rating was made on: three star excellent service 1 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Roberts Date of this annual service review: 0 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Main Road Broomfield Chelmsford Essex CM1 7LE 01245441854 01245443504 enquiries@crollgroup.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The Croll Group Number of places (if applicable): Under 65 Over 65 0 27 The maximum number of service users who can be accommodated is 27 The registered person may provide the following categories of service only: Care Home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ayletts Residential Home was originally constructed as a large domestic dwelling and under went extensive building work and complete refurbishment for use as a care home for older people. There are two lounge/dining rooms on the ground floor and a sitting room, visitor?s room and activities room on the lower ground floor. Twenty-four bedrooms continue to be offered as single room accommodation. The remaining bedroom (registered as a
Annual Service Review Page 2 of 6 None 1 3 0 2 2 0 0 9 double room) was being occupied by two residents who wished to share. All private rooms benefit from fitted ensuite facilities, seven also have baths and four have showers. A shaft passenger lift provides access to all rooms on each of the four levels of the home. A small well maintained garden area with patio and lawn is available for residents to use. Ayletts is positioned just off the approach road to Broomfield Hospital and is close to Broomfield Village. There is a regular bus service to both Chelmsford and Braintree from close by. Visitor car parking is provided at the front, side and rear of the property. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked out all the information that we have received, or asked for about Ayletts House, since the last key inspection. We looked at any correspondence that we received outlining any event that may have affected the running of the home, including complaints. We asked the manager to complete an Annual Quality Assurance Assessment (AQAA) form. This form is for the manager to consider and report on how well they think the service they provide meets the expected outcomes of the people using the service. We sent surveys to the manager to give to service users and asked them to tell us their views on how they think the home is run. We looked at the report that was written about the homes last key inspection. An Inspector went to the home as part of that key inspection and spent time with the manager and the service users. What has this told us about the service? No correspondence relevant to this report was received by the Commission since the last key inspection. We have not received any complaints about the home and the managers AQAA also confirms that they have not had to deal with any formal complaints. All the service users who commented in the surveys we received said that they either knew how to make a complaint. The manager sent us a completed Annual Quality Assurance Assessment when we asked for it. This was completed well and showed that the manager has an objective approach. The AQAA shows that the home continues to develop and improve the services offered. There is evidence that they continually consult with service users and their representatives. Following consultation, in the last year they have enlarged the patio in the garden and improved wheelchair access. They also plan to replace some of the soft furnishings in the home over the next 12 months. Following feedback from staff, they have purchased a new set of electronic sit on scales and they continue to replace divan beds with electric adjustable beds. The managers AQAA shows that as a team they are very orientated towards monitoring the quality of the services they offer and the manager has systems and audits in place to help with this. At the current time they are also working towards the Investors in People Award. A new brochure has been developed recently and this can now be downloaded from the homes website. The manager said that they continue to try and improve upon the activities programme offered and this is always ongoing. The staff team is stable, turnover is quite low and they only use occasional agency staff. Out of the 17 care staff employed, 14 have completed an NVQ qualification. We also noted that the majority of staff have received training in infection control and nutrition. The manager has completed a course which now enables her to train staff in the home on safe manual handling. Annual Service Review Page 4 of 6 There are no outstanding agenda items from the last report where an officer visited the home. The residents are very happy living at Ayletts House and commented very positively in our surveys. Their comments included First class general care, run very well, its just like home, they take care of you and listen to people, very friendly and homely, very clean and fresh, the carers are all very attentive, food is excellent and care is perfect, everyone is made to feel welcome, the staff go out of their way to make the residents feel loved and cared for and I have nothing but praise for Ayletts. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 13th February 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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