Care Home: Aylsham Manor

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What the care home does well The service continues to achieve excellent outcomes on the standards of care it offers residents. Aylsham Manor is an old manor house and is furnished to complement the age and situation of the building. Residents have various sizes of bedroom and have the opportunity to furnish it how they wish. The majority of residents have their own personal possessions around them.One of the proprietors who also manages the home on a daily basis continues to maintain an excellent standard of documentation, care records, policies and procedures. The complaints records were looked at and these showed how the proprietor deals with concerns, to balance these the home has also received a high proportion of compliments on the standard of care that is offered. What the care home could do better: There was one opinion on the length of time the call bell rang before a member of staff answered it, a resident said it sometimes was too long. During this visit to the home the call bell was answered within a few minutes each time it rang. Staff said this did happen when they were all taken up with assisting residents with personal care and it was difficult to leave and answer another bell straight away. The proprietor was to look into this. Random inspection report Care homes for older people Name: Address: Aylsham Manor 5 Norwich Road Aylsham Norwich Norfolk NR11 6BN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Hilda Stephenson Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Aylsham Manor 5 Norwich Road Aylsham Norwich Norfolk NR11 6BN 01263733253 NOFAX# aylsham.manor@btinternet.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Denise Denis,Mr Carl Denis Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 29 Number of places (if applicable): Under 65 Over 65 0 29 dementia old age, not falling within any other category Conditions of registration: 29 0 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category/ies of service only: Care Home only Code PC to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category Code OP Dementia Code DE Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Aylsham Manor is a care home providing personal care and accommodation for 28 older people, four of whom may have dementia. The registered Providers are Mr Carl Denis and Mrs Denise Denis and Mrs Denis manages the home. The home is situated in the market town of Aylsham and is convenient for all local amenities. The property is a large Elizabethan Manor House that stands in its own three acres of grounds. The property is a grade 2 star listed building and has been tastefully modernised and extended over the years to provide comfortable accommodation in a period setting. There are 24 single bedrooms, two sheltered flats and one double room. Many of the rooms have en suite facilities and communal space is plentiful and varied. There is a stair lift to the first floor in the main house and a stair lift to the first floor in the coach house. The grounds are large and well maintained and provide a very good facility in the summer months. The home also offers day care to a small number of people and these people are accommodated, during the day, in the main areas of the home. The cost of care and accommodation is from £480-£560 a week. Care Homes for Older People Page 3 of 8 What we found: The purpose of this visit was to check that residents were continuing to receive excellent standards of care following on from the last key inspection carried out in 2007. During this visit, a residents meeting had commenced and the Inspector was invited to join the meeting in the main hall. The proprietor was chairing the meeting, guiding residents through the agenda for discussion. Topics included meals, menu items, and serving times for meals. As well as arranging trips and future activities, each resident was given the opportunity to discuss their views and give their opinion. This showed an excellent example of how residents are included in decision making within this residential setting. A general tour of the building was undertaken with both the proprietors, who pointed out areas of recent refurbishment. There has been an addition of a small new wing at the rear of the building, with the restructuring of five bedrooms to become four larger rooms that include en-suite facilities, as well as a new lounge/dining room with access to the rear enclosed garden. The fire doors have recently been upgraded to comply with fire regulations, and the call bell system had been replaced. The proprietors have plans to completely refurbish the hall and secure the rear garden within the next month. There were twenty seven residents living at Aylsham Manor and five residents, one visitor and two members of staff were spoken to during this visit. There were no complaints or concerns regarding any feedback from the people who were spoken to, with the majority stating Aylsham Manor is a good residential home. Staff pull together and work well as a team, staff are trained to a very competent level. Staff are very kind and are good to visitors. Sometimes there is a delay in answering bells. I like how I can always find someone to talk to, and the tea and food is very good. I enjoy the activities. There were adequate numbers of staff on duty to care for the number of residents currently living at the home. What the care home does well: The service continues to achieve excellent outcomes on the standards of care it offers residents. Aylsham Manor is an old manor house and is furnished to complement the age and situation of the building. Residents have various sizes of bedroom and have the opportunity to furnish it how they wish. The majority of residents have their own personal possessions around them. Care Homes for Older People Page 4 of 8 One of the proprietors who also manages the home on a daily basis continues to maintain an excellent standard of documentation, care records, policies and procedures. The complaints records were looked at and these showed how the proprietor deals with concerns, to balance these the home has also received a high proportion of compliments on the standard of care that is offered. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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