Latest Inspection
This is the latest available inspection report for this service, carried out on 14th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bancroft Gardens.
Annual service review
Name of Service: Bancroft Gardens The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 1 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Waterside Stratford On Avon Warwickshire CV37 6BA 01789269196 01789263455 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr D Barnfield,Mrs Jeannette Sandra Barnfield Number of places (if applicable): Under 65 Over 65 0 16 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 16 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bancroft Gardens is situated in the centre of Stratford-upon-Avon, opposite the Royal Shakespeare Theatre, gardens and the river. All the facilities of the town are easily accessible for residents, either on foot or with the use of a wheelchair. Car parking can be difficult, but there are large public car parks within reasonable walking distance. Access to the home is at street level where the front door leads into a small lounge with a picture window onto the road. Apart from this all the accommodation is on the
Annual Service Review Page 2 of 6 two upper floors. There is a shaft lift serving all levels, but there are a number of small flights of steps here and there. The home has two lounges and a dining room, a kitchen, two bathrooms, one separate lavatory and a small laundry area. There are ten single and three double bedrooms, all of which have en-suite facilities. The registered manager advised that the current fees are £475.00 to £595.00 per week for a single room and £450.00 a week if sharing a room. Additional charges are made for hairdressing, chiropody, aromatherapy and dry cleaning. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales; the home manager completed this. The information in the AQAA was clear, and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. We listen to service users and their relatives. We act on information given to us by visiting personnel - doctors, district nurses, chiropodists, etc. We have informal residents meetings and have informal discussions with next of kin, we also update some relatives by email. The AQAA informs us that Bancroft Gardens have been awarded The Small Home of the Year 2008 for Central England. Families are encouraged to use the open door policy implemented by the manager and the staff, to discuss any issues they may have. The medical needs of all the people using the service have been identified and are addressed by the arrangements for the continued health care provided by other professional agencies. Staff responsible for the administration of medicines have completed the relevant training. Annual Service Review Page 4 of 6 The care manager is also the owner of the service and has many years experience of caring for older people. She has achieved the Registered Managers Award. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. We have received four completed surveys from people who live at the home. Comments include: Maintains a caring and friendly atmosphere Nothing can be done to make it better, maybe have more church services Always welcomes family and friends very well. We have nice activities, birthday parties, plus trips to the local theatre and schools for shows I live for my food and am never disappointed. We received five completed surveys from staff members. They told us in their surveys that they are always given up to date information about the needs of the people they care for. Comments received included: I have worked in various homes and felt from the very beginning the warm atmosphere here at Bancroft Gardens. I have been encouraged to learn all different aspects of the home and residents. We had health and safety inspection, food inspection, medication audit from boots, all went very well. Staff are supportive of one another. Staff are supported by the manager who is always happy to listen. The manager is very keen with training and development. I am doing my NVQ3. We now have a new activities co-ordinator to give the residents some activities like painting, seeds for planting. We received four completed surveys from relatives of people who use the service. Comments included: Excellent. Staff always caring. Friendly, small establishment which cares for all its residents well. My mother looks to have been dressed with consideration and care. I am always made welcome by the staff and offered beverages etc. The service at the home is extremely good. The meals are excellent and prepared from fresh ingredients, and all dietary needs are catered for. We have looked at all the information available to us and in our judgment the service continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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