Care Home: Barrington House

Annual service review Name of Service: Barrington House The quality rating for this care home is: The rating was made on: two star good service 2 3 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Gill Date of this annual service review: 1 8 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Rye Road Ore Hastings East Sussex TN35 5DG 01424422228 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Barrington House Limited Number of places (if applicable): Under 65 Over 65 26 0 The maximum number of service users to be accommodated is 26 The registered person may provide care to service users in the following category only: Care home only (PC) to service users of the followinf gender: Either whose primary care needs on admission to the home are within the following category : Learning disability (LD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Barrington House is registered to provide accommodation for up to 26 adults with a learning disability and admits people with low to medium dependencies. It is a family owned and managed business. Mrs Delize Pardii the registered manager has day-today responsibility for the home. The premise is a large Georgian three-storey house situated on a prominent junction in Ore on the outskirts of Hastings. There are 21 bedrooms including four double rooms Annual Service Review Page 2 of 7 2 3 0 9 2 0 0 8 situated on the ground and first floor. There is no lift installed although there is wheelchair access to the ground floor via a ramp at the rear of the building. All rooms have a wash hand basin. There are seven bathrooms one of which is assisted. The home has a large lounge/diner with other quieter seating areas. The home is nonsmoking. There is a lawn area to the front and side of the home with seating. There is limited parking on site. The home is situated within easy reach of all local amenities and access to public transport services. Although via fairly steep gradients. The staff compliment consists of a registered manager, deputy, carers and ancillary staff. Care staff work a rota that includes two staff on duty at night one of which is sleeping in but can be called if needed. A copy of previous inspection reports can be obtained from the home or viewed and downloaded from www.cqc.org.uk. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications. It is a statutory requirement that the service inform us without delay. The previous key inspection and annual service review. Relevant information received from organisations. Telephone call to the registered manager. What has this told us about the service? The service returned the annual quality assurance assessment (AQAA) when we asked for it. Information in some areas was sparse, some sections were blank and some data information was missing. It did identified some areas that have improved in the last year including introducing regular key worker meetings, more person centred care plans, health action plans in place and the complaints procedure is now in a more user friendly format. It also identifies some areas where further improvements are planned such as purchasing a vehicle to enable access to the community particularly for wheelchair users. The last report was generally positive and one requirement was made along with one recommendation for good practice. As these were not both covered in the AQAA a telephone call was made to the manager. The manager talk though all the work that had been completed to address the requirement, the recommendation and all suggestions in the report. A statutory requirement notice was also served regarding recruitment practices. Although to date a visit has not been made to check compliance as no new staff had been recruited. The manager advised a new member of staff has been recruited and all appropriate checks were carried out prior to them starting their employment. A short focused visit may still be made to check compliance. The AQAA indicates no complaints have been received by the service in the last 12 months. The Commission has received no complaints. Annual Service Review Page 4 of 7 The manager told us the home has no incidents or accidents that need to be reported to the Commission in the last twelve months. Eight survey forms have been received from people that use the service. Five of which were completed with the help of staff or the manager. All were positive about the service. When asked what the home does well comments included arranging things (activities) and looking after us. They put things right. They treat me with respect. I like the food. I had a lovely holiday and want to go again. Staff treat me kindly and look after me well. Everything. Food good, activities, clean washing and rooms always tidy. The food is to my liking. I enjoy the outings. Like my bedroom. The staff care very well and always good food. Cool, good food. The staff are very nice and care for me and help me. When asked what the home could do better comments included going out on the bus more. More outings to animal places. I would like to go to Tescos more often. A lift to be put in. Nothing at the moment. More outings to Rye, tenpin bowling. A new minibus so we can go out all together. I would like to have a fish tank. A survey was received from a professional who visits the home regularly which was generally positive. They felt its has a caring, supportive environment with a friendly atmosphere. Nine staff surveys were received which were positive about the home. One felt they have seen many changes whilst working at the home but have always believed it to be run well, residents are well cared for, rooms are clean and comfortable and the staff are caring and hard working. Staff commented the things the home does well include meet the needs of residents, create a happy home for all that live there, residents are a first priority, the manager and deputy are approachable and supportive, encourage residents to participate in the good range of activities and staff training. Things that could be better included install a lift, have a minibus with disabled access and encourage residents to use the garden more and have activities in the garden such as bar-b-ques or a summer fayre. After considering the information our judgement is that the agency is still providing a good service and that they plan to make further improvements to improve outcomes for people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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