Care Home: Beane River View

Annual service review Name of Service: Beane River View The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 1 Beane River View Port Vale Hertford Hertfordshire SG14 3UD 01992503619 01992504563 beane@quantumcare.co.uk www.quantumcare.co.uk Quantum Care Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Ms Elizabeth Grace Street Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 40 40 40 The home may admit one named service user under the age of 65 years for residential care. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beane River View is a purpose built residential care home, located close to Hertford town centre with its leisure, shopping and transport facilities. It is registered to provide personal care and accommodation for up to 40 older people, including those with Annual Service Review Page 2 of 6 2 4 0 2 2 0 0 9 dementia or physical disabilities and is operated by Quantum Care Limited of 4 Silver Court, Watchmead, Welwyn Garden City, Hertfordshire, AL7 1TS. The home is organised as three units, including one of 16 beds for older people with dementia. Accommodation is provided over two floors, in single rooms, all of which are en-suite. There is a passenger lift and the home is accessible to wheelchair users. The home benefits from attractive gardens to all sides, which provide a source of activity and enjoyment for residents and includes an extensive patio area. For information on the current fees contact should be made with the manager. Information about the home and the services it offers is contained in its Statement of Purpose and Service Users Guide,both of which can been located within the main reception of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 18 January 2009. This included :- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys - these are sent to the home to get the views of those living their about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told about the things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The managers self assessment tells us about changes that have been made as a result of listening to people who live in the home, and this includes they have started a decorating programme and now have separate dining areas, and introduced quiet lounges in the two bigger units. The manager states they are looking at the staffing levels to provide more support to people who have dementia. They have introduced a weekly coffee morning to encourage family and friends to come to the home. We have received comments from people or representatives of those who live at Mayfair Lodge which include: generally everybody is looked after well staff are lovely Comments that people felt could improve the service included: increase in staffing levels so that residents dont spend as much time on their own, and it was felt that activities are aimed at the more able residents. The manager states within the AQAA that their introduction of the coffee shop has provided a place for residents and their families to meet and chat with the chef making cakes for them to enjoy with a drink. The manager feels it has made visiting the home to be a more pleasurable and social occasion for the residents, their families and friends. The managers self assessment tells us that they would like to get more community involvement in events at the home. They are planning to work with the local college to enable students who would like some work experience in care to work at the home. Comments received from staff included a lot of changes have been happening since the manager came into post and that it did not provide a nice environment for staff to work in and why change something that worked before. Others felt that they were provided with support and a chance to discuss how things were working and that there was usually enough staff to meet the residents needs, they felt that there were there Annual Service Review Page 4 of 6 for the care and well being of the residents and it was their first priority. One health care professionals, who visit people living at Beane River View, responded to the surveys we sent out, and comments included staff always respect the residents and seem to know them very well and if they have any concerns regarding the residnets health they will contact them to have a discussion They felt that the residents health and social care needs are properly monitored, reviewed and met by the staff. We have not needed to make any additional visits to Beane River View and have not received any complaints about the service. The manager and senior staff continue to let us know about things that have happened since our last key inspection. We have not identified any concerns regarding the pattern or number of notifications we receive and know from our inspections that this is an area that Quantum Care monitors closely. There is a positive approach to reporting issues or incidents raised by residents that may indicate the need for further investigation. The company work well with other agencies and encourage an open approach. What are we going to do as a result of this annual service review? We can inspect the service at any time if we have any concerns about the care provided but there is no indication at this time that an inspection is required in the immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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