Latest Inspection
This is the latest available inspection report for this service, carried out on 9th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Beauly Way.
Annual service review
Name of Service: Beauly Way The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Legg Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 4 Beauly Way Rise Park Romford RM1 4XD 01708756624 01708372293 darren@outlookcare.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Outlook Care Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users who can be accommodated is: 6 The registered person may provide the following category of service only: Care Home only Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Beauly Way is a purpose built care home that is operated by Outlook Care and is registered for 6 people (all male) with a learning disability. The home is situated in a residential area (Rise Park) of Romford. The home is close to a number of bus routes and a parade of local shops are within walking distances. Romford town centre is accessible where there are a number of large department stores, pubs, restaurants and a cinema. The home has six bedrooms; one of these is on the ground floor. The other five bedrooms are on the first floor. There is a spacious lounge, separate dining room and kitchen. There are toilets on both floors, a shower room on the ground floor
Annual Service Review Page 2 of 6 None and a bathroom on the first floor. At the back of the house there is a secure garden, where a sensory room (summerhouse) is also available for the benefit of the service users. There are no parking restrictions in the street outside the home. The home?s Statement of Purpose is made available to service users on request and a copy is kept in the office. Every service user/ relative has been given a copy of the home?s Service User Guide. The fees for the home are #1170.67 a week, this does not include hairdressing, toiletries, holiday spending money or any other sundries. This information was given by Darren Osborne (manager) on 23rd October 2007. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received or asked for since the last key inspection October 2007 This included: The Annual Quality Assuance Assessment (AQAA) that was sent to us by the service. the AQAA is a self-assessment tool that focuses on outcomes for people suing the service. it also provides us with statistical information about the service. Information we have about how the service has managed any complaints. What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and annual service review What has this told us about the service? At the last key inspection, this care service had met all of the National Minimum Standards for care Homes for Younger Adults in all areas. this home was assessed as being an excellent service - 3 stars. The home sent us their AQAA when we asked for it. It was clear and comprehensive and gave us all the information we asked for. We looked at the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. The AQAA identified that during the past twelve months the service has improved in many areas: A new placement has been secured and the service is at 100 capacity. Feedback from the family is that he has settled well and is now able to experience lots of new opportunities. The service currently has a full staff team and the organisation has introduced its own agency staff and this has improved the continuity of support to the service users. Training is as seen as a high priority for the staff and manager both have attended many courses during the past twelve months including: diploma in positive behaviour support (the manager has plans to introduce this programme into the home), supervision for staff, autism away day. The majority of the staff have NVQ2/3 and the deputy manager has completed NVQ 4. All Persons Centred Plans are now in individual formats and have been put onto a DVD format that speaks to the service user, so that they do not have to wait for someone to read it to them. They have also designed key ring communication cards, photos on Annual Service Review Page 4 of 6 posters around the home and speaking communication boards for individual service users. The service has looked at activities and relationships; service users are being supported to visit their relatives and friends as well as accessing different activities within the community. Some of the service users were supported in finding new activities, when their day service closed. the service has introduced new ideas and skills for the service users by the use of a pictorial communication board. Work has been undertaken with service users on their own travel arrangements e.g. supporting service users to have their own mobility vehicles. Service users have also had their financial benefits reassessed, this has enabled them to undertake more activities and buy equipment that has improved their quality of life. The service has purchased telecare systems, such as epilepsy alarms and door alarms; these will enable independence and enhance the privacy and dignity of the service users. The service also has a software package called read and write, which is available for service users who wish to write letters. Person Centred health care systems have improved as have relationships with the medical professionals. The AQAA identified that their plans during the next twelve months include: The service is looking to arrange a social group, such as a BBQ with service users relatives and friends that meet regularly at the home. To engage service users relatives to have more input into the home.To look at to improve activities available to service users within the community and to bring the community into the home. Service users are being encouraged to join Outlooks committee meeting groups. The service is working towards becoming Autism Accredited, to put service users tenancy agreements onto a talking DVD and to build on relationships with the health professionals. The service continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues very well. There has not been any safeguarding referrals in the past twelve months and neither have we received any complaints about the service. The service continues to work well with us and have shown that their service continues to provide excellent outcomes for the people who use this service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by 5th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
