Latest Inspection
This is the latest available inspection report for this service, carried out on 8th June 2010. CQC found this care home to be providing an Poor service.
The inspector found there to be outstanding requirements from the previous inspection
report. These are things the inspector asked to be changed, but found they had not done.
The inspector also made 5 statutory requirements (actions the home must comply with) as a result of this inspection.
For extracts, read the latest CQC inspection for Beaumont House.
What the care home does well The service has updated a number of documents including the statement of purpose, service user guide, terms and conditions of residence and the complaints procedure so that these now include the correct contact details of the CQC. Although these are now up to date, old copies are still available to be given to people, which could cause some confusion. We recommended that these were destroyed so that people only get up to date and relevant information about the service. Staff training has been provided (using an outside agency) in Dementia Care and Infection control as well as Maths and English comprehension. Radiators in bedrooms and communal areas have been fitted with covers and thermostatic controls have been placed on the hot water taps, accessible to those living in the home, so they are protected from burns and scalds. Radiators in bathrooms and toilets have not been covered, the provider has completed a risk assessment for these areas and has concluded that this is not necessary at this time. A cracked window pane has been replaced and a safety film has been applied to a first floor window as recommended by the Environmental Health Officer. A number of risk assessments have been completed for the environment to assess whether the areas/activities are safe and a new ironing board has been purchased to replace the one that had some asbestos present. Induction booklets have now been purchased and will be given to all new members of staff when they begin working at the service. What the care home could do better: The provider must provide all the necessary training, including the safeguarding of Vulnerable adults training, to enable staff to carry out their roles effectively and keeppeople from possible harm. The provider must keep accurate records of all training provided, including the date on which the training took place, to demonstrate that staff have been provided with the training necessary to do their work safely. The provider must provide bedrooms that are clean, comfortable and free from offensive odours. The provider must ensure that any incidents that could affect the health and well being of those living at the service, are properly assessed and actions are taken where risks are identified, to minimise them. The provider has a duty of care to protect the people living and working at the service. Random inspection report
Care homes for older people
Name: Address: Beaumont House 47 Priest Hills Road Hinckley Leicestershire LE10 1AQ zero star poor service 14/04/2010 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Diane Butler Date: 0 8 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Beaumont House 47 Priest Hills Road Hinckley Leicestershire LE10 1AQ 02089334331 01455632011 beaumont_house@talktalk.net Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Violet Cadogan Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 10 Number of places (if applicable): Under 65 Over 65 0 10 dementia old age, not falling within any other category Conditions of registration: 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Date of last inspection Brief description of the care home Beaumont House is a care home for older persons, providing accommodation and personal care for up to ten older people, some of who have a dementia type illness.
Care Homes for Older People Page 2 of 11 1 4 0 4 2 0 1 0 Brief description of the care home The home is situated in a popular residential area just off the town centre of Hinckley. It is situated close to local amenities and shops and both the train station and bus routes are within easy reach. The home offers 10 single bedrooms, two of which have en-suite facilities. Bedrooms are situated on both the ground floor and first floor of the property and a main lounge and dining room can be found on the ground floor. Rooms on the first floor can be accessed by lift or stairs. Current private charges are £480.00 per week. Additional charges are in place for hairdressing, chiropody treatment and transport to appointments. A copy of the latest Inspection report is available at the home, or it can be accessed via the CQC website: www.csci.org.uk. Further information about the home is available from either the owner or the senior care workers. Care Homes for Older People Page 3 of 11 What we found:
At the time of our visit there was no one living at the service. We visited Beaumont House to check that the requirements made at the last key inspection had been undertaken by the service, an inspection plan had been received but this included limited information. The improvement plan is sent to us at the CQC, by the service, to show us how they have complied with the requirements made at the last key inspection. We checked to see whether staff had been being given the training they need to do their work effectively and safely. Since the key inspection in April this year, some training courses have been provided including infection control and dementia awareness however, a number of courses are still outstanding, this includes the Safeguarding of Vulnerable Adults training and up to date food hygiene, for those who are required to assist in the kitchen. We looked at the training records and found that these were very confusing. The records told us that Infection Control training had been provided on the 14th April 2010, however this was the day that our last visit was carried out and training was not taking place on that day. The training calendar showed us that the training took place on the 10th May 2010 however, the training records showed that Dementia awareness training had taken place on that day. Staff told us that they had completed both of these training courses but not on the same day.The provider was unable to confirm the dates these training courses took place. We asked staff if they had received medication training or a copy of the medication policy. One staff member who dispenses medication told us that she had received no training since starting work at the service, though she had received training from a previous employer and had been observed dispensing medication by a current member of the staff team. She had not received a copy of the medication policy. When we checked this policy we found five different policies all including different information, which was very confusing. In order for staff to know what is expected of them, there must be one clear and accurate policy. We checked to see whether anyone had been employed since our last visit in April this year, as a concern had been identified around the recruitment of staff and the obtaining of checks before people started work. The provider told us that no new staff had been employed since April. We looked at the current induction training to see whether this was suitable. A new form of in house induction training has been purchased from East Midlands Care (a body that represents private Care Homes and Nursing Homes in the East Midlands region) and we were told that this would be provided for all new staff employed. We checked the environment and saw that improvements had been made following visits from the Fire Service and Environmental Health, to make the service safe for people living there. On entering one bedroom however, we found a very strong smell of urine present. As the room is currently vacant, this needs to be addressed before anyone else moves in. Care Homes for Older People Page 4 of 11 We talked to staff who were at the service during our visit, we talked about the training they had been offered and whether they found this beneficial. They told us that they had received a number of courses. On the whole they felt that they had learned something from them, but felt that some of the courses had been rushed. One staff member told us that they would like more training on using the hoist and the other staff member told us that they had not received any training in food hygiene or the safeguarding of vulnerable adults. Whilst talking to the staff, they told us that they were concerned about an incident that had occurred recently, when the main freezers had mistakenly been switched off. They told us that the freezers had been off for two days before the mistake was realised and by that time some of the food stored in them had defrosted. They told us that even though the food, including some meat, had defrosted, this was refrozen when the freezers were switched back on and is now kept ready for use for when people move in. We discussed this concern with the provider as ultimately, the health and welfare of everyone living and working at the service is her responsibility. The provider told us that the freezers had been accidentally turned off for a day and a half, but any spoiled food had been removed. What the care home does well: What they could do better:
The provider must provide all the necessary training, including the safeguarding of Vulnerable adults training, to enable staff to carry out their roles effectively and keep
Care Homes for Older People Page 5 of 11 people from possible harm. The provider must keep accurate records of all training provided, including the date on which the training took place, to demonstrate that staff have been provided with the training necessary to do their work safely. The provider must provide bedrooms that are clean, comfortable and free from offensive odours. The provider must ensure that any incidents that could affect the health and well being of those living at the service, are properly assessed and actions are taken where risks are identified, to minimise them. The provider has a duty of care to protect the people living and working at the service. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 11 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 23 The registered person shall have regard to the number and needs of the service users ensure that the premises to be used as the care home are of a sound construction and kept in a good state of repair externally and internally. This to ensure people move into a safe environment. 21/05/2010 2 13 The provider must ensure that all necessary assessments are carried out related to the health of people in the home, such as nutritional assessments and skin pressure assessments. This is to ensure that any necessary steps are taken to maintain peoples health and wellbeing. 31/01/2010 3 30 18 The registered person shall, 14/05/2010 having regard to the size of the care home, the statement of purpose and the number and needs of service users, ensure that the persons employed by the registered person to work at the care home receive, training appropriate to the
Page 7 of 11 Care Homes for Older People Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action work they are to perform (including structured induction training). This is to ensure people are protected in the home. 4 34 25 The registered person shall, if the Commission so requests, provide the Commission with such information and documents as it may require for the purpose of considering the financial viability of the care home, including, the annual accounts of the care home certified by an accountant. This is to ensure the capability of the home to continue trading and ensure the safety and security of those people resident. 21/05/2010 Care Homes for Older People Page 8 of 11 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 18 13 The registered person must ensure that all staff are provided with suitable training in the Safeguarding of Vulnerable Adults. People living at the service must be protected and kept safe from harm. 22/06/2010 2 26 13 The registered person must 22/06/2010 ensure that the care home is kept free from offensive odours. People living at the service must be provided with a pleasant and homely place to live. 3 30 18 The registered person must provide training appropriate to the work that staff are expected to perform. People living at the service need to know that their care and support is provided by experienced and competent staff. 22/06/2010 Care Homes for Older People Page 9 of 11 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 4 37 17 The registered person must 15/06/2010 ensure that records kept in the home are up to date and accurate. The registered person needs to be able to demonstrate that staff have received appropriate training, when this was completed and who provided it. 5 38 13 The registered person must 15/06/2010 ensure that unnecessary risks to the health and safety of people living and working in the home are identified and so far as possible eliminated. People need to be confident that their health and welfare is not put at risk. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 1 The registered person should remove any out of date information/documentation to ensure that people only receive relevant and accurate information. Care Homes for Older People Page 10 of 11 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 11 of 11 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
