Care Home: Belvedere Lodge

What the care home does well This service was last inspected in September 2009 and was found to be providing a good quality service. This inspection report should be read to gain a fuller picture of the service provided. This has been a serious event , but the director has cooperated with the final parts of the investigation, and has taken the appropriate action to redress the concerns and to improve the quality of care. What the care home could do better: The director has already submitted a comprehensive action plan to us, therefore we have not issued requirements or recommendations in respect of each individual issue. We do however want a full report to be submitted after three months (end of May 2010). The following areas are where the home have needed to make improvements and where they could do better : 1. The quality of recordings in each persons daily records, must accurately reflect the care given. Any decision making processes must be justified. All entries must be signed and dated/timed. 2. Any other communication/ shift handover books must be bound - all entries must be signed and timed 3. All senior staff must be aware of the home`s policy in respect of seeking medical advice. 4. Medical advice must be sought within a timely manner to ensure best possible treatments for people. 5. Accurate records to be kept of contacts with surgeries/ GP`s/District Nurses/other healthcare professional. The records to be accurate, signed and times/dated. 6. Staff to be more pro-active about asking GP`s/DN`s about practical steps they can take to monitor peoples health conditions. 7. Shift handover process to be strengthened 8. Additonal staff to be recruited to fill rota. There needs to be greater leadership of the staff team at the weekends. Random inspection report Care homes for older people Name: Address: Belvedere Lodge 1 Belvedere Road Westbury Park Bristol BS6 7JG two star good service 24/09/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Vanessa Carter Date: 2 4 0 2 2 0 1 0 Information about the care home Name of care home: Address: Belvedere Lodge 1 Belvedere Road Westbury Park Bristol BS6 7JG 01179731163 01179691973 sam.hawker@blueyonder.co.uk www.AbleCare-homes.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Willcox Bros Ltd t/a Ablecare Homes care home 20 Number of places (if applicable): Under 65 Over 65 20 dementia Conditions of registration: 0 No new residents will be admitted in the OP category The agreed action plan is implemented to agreed timescales Those residents currently acommodated, who do not have a Dementia, may continue to live at the home as long as their needs are met Date of last inspection Brief description of the care home Belvedere Lodge is a care home registered with the Care Quality Commission to provide accommodation and personal care for up to 20 persons aged 65 years and over with a Dementia. Although the registration relates to 20 persons with a Dementia, a condition of the registration permits those persons already accommodated, who may not have a dementia, to remain accommodated in the home, as long as the home can meet their needs. All new admissions will focus on persons who have a Dementia. 2 4 0 9 2 0 0 9 Care Homes for Older People Page 2 of 8 Brief description of the care home The home is situated in a busy suburb of Bristol convenient to local shops and amenities. It is a period property and adapted to meet the needs of the residents, with provision of a stair lift, ramped access, level rear gardens, and an environment aimed at ensuring those persons with a Dementia feel comfortable. The home is one of six care homes owned and operated by Ablecare Homes. Care Homes for Older People Page 3 of 8 What we found: We visited Belvedere Lodge along with Mr Howard jones, Planning and Commissioning Manager for Adult Social Care, Bristol Council. We undertook this visit to discuss with a director of Ablecare Homes and the home manager, the issues that have come out of a recent safeguarding investigation. The director had already prepared an action plan and told us about the actions taken so far. Disciplinary meetings had been held with some staff where their conduct had not been satisfactory. They have put systems in place to audit the home on a regular basis and a senior manager will visit the home on a regular basis (two or three times a week) , to ensure that good quality record keeping is maintained to reflect the care given and the needs of the person What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking Care Homes for Older People Page 4 of 8 following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 33 24A The registered provider to provide an updated improvement/action plan. This is so that we can monitor progress in how the home are improving the quality of care. 28/05/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. 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