Care Home: Benkhill Lodge - North Yorkshire County Council

What the care home does well People are properly assessed before moving into the home. People told me they had enough information about the home before they moved in. One person told me that family had visited and looked around the home and the manager visited her before she was admitted, to introduce herself and talk to her about the home and what to expect. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. New staff are given an excellent induction into care, and on going staff training is of a very high standard. People said they enjoyed the food they were given and said that there was a good choice. One person said `the meals are great, I really enjoy my breakfast, I have it in my bedroom the staff ask me what I want and bring it for me`. There is a varied selection of activities offered to people who live at the home, such as movement to music, outings, aromatherapy, visiting entertainers, quizes and craft . People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. What the care home could do better: This service continues to provide excellent outcomes for people who use it. The manager and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at Benkhill Lodge. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Benkhill Lodge - North Yorkshire County Council Benkill Lodge 38 Benkhill Drive Bedale North Yorkshire DL8 2ED three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Bridgit Stockton Date: 1 2 0 2 2 0 0 9 Information about the care home Name of care home: Address: Benkhill Lodge - North Yorkshire County Council Benkill Lodge 38 Benkhill Drive Bedale North Yorkshire DL8 2ED 01677422407 01677427426 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : North Yorkshire County Council care home 35 Number of places (if applicable): Under 65 Over 65 35 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP The maximum number of persons who can be accommodated is: 35 Date of last inspection Brief description of the care home Benkhill Lodge is a care home providing personal and social care for 35 older people. The home was purpose built approximately 35 years ago and is located close to the centre of the busy market town of Bedale. Fees are subject to an individual financial assessment. The home makes no additional charges. The Commission for Social Care inspection reports are displayed in the home for Care Homes for Older People Page 2 of 8 Brief description of the care home anyone to read. Care Homes for Older People Page 3 of 8 What we found: As part of our commitment to reassure people who use services and the public that we are monitoring the care people receive, we are carrying out Random Inspections on a small percentage of Good and Excellent services. These inspections are truly random, i.e. they will take place even though we consider the service to be still good or excellent, and have not received any issues of concern. The methods I used to gather the information needed included a visit to the home, conversations with the people who live there, their relatives, healthcare professionals and the staff. I looked in detail at the care and records of two people, examined other records and looked around the home. I spent four hours at the home. The manager also completed some paperwork for us called an annual quality assurance assessment. This provides valuable information to help me form a judgement about the quality of service offered at the home What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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