Latest Inspection
This is the latest available inspection report for this service, carried out on 4th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bishops Croft.
Annual service review
Name of Service: Bishops Croft The quality rating for this care home is: The rating was made on: two star good service 0 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Johnson Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Bishops Lane Robertsbridge East Sussex TN32 5EB 01580880556 01424421684 admin@newdirections.gb.com www.newdirections.gb.com New Directions (Robertsbridge) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability Conditions of registration: The maximum number of service users to be accommodated is 8 The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whsoe primary care needs on admission to the home are within the following categories: Learning Disabilities (LD). Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bishops Croft is a care home providing social and residential care for eight young adults with learning disabilities, in particular those with Prader-Willi syndrome and associated challenging behaviours. The home is owned by New Directions (Robertsbridge Ltd) and is situated on the outskirts of the town of Robertsbridge. The
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 8 0 Yes, a new manager has been appointed. 0 7 1 2 2 0 0 8 house is a detached property with accommodation on two floors, having sufficient bathrooms, showers and toilet facilities. There are large mature gardens. Residents rooms are individually furnished and decorated in keeping with individual choices. Three rooms have en-suite facilities. The two communal lounges and dining room are furnished and decorated to a good standard. The domestic-style kitchen and laundry are suitably equipped. A newly created flat has been built on site and this is occupied by someone who is striving towards greater independence. The premises also include a single storey building, which is used as an arts and crafts workshop for residents. A variety of off-site activities are arranged and Bishops Croft has its own people carrier vehicle for trips and outings. Inspection reports can be read at the home and reference to how to obtain a copy is also made in the homes statement of purpose. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: -The Annual Quality Assurance Assessment [AQAA] that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Information we have about how the service has managed any complaints. -What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. -Relevant information from other organisations. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we asked for it. There was very detailed information provided in the AQAA showing clear evidence of how the home has continued to improve since the last key inspection. Some of the improvements notes included:A new one person flat has been built within the grounds. It is seen as ideal for someone to live semi independently gradually building up their skills and striving for greater independence. The new flat is staffed via the main house and staffing levels have been increased by one member of care staff to assist with this. One resident continues to have a work placement and another two residents started work placements during the year. Additional activities are also available to residents including the use of wii fit, which has been popular with everyone. You told us that during the year the external building was redecorated and the driveway was renewed. In addition you stated that there are plans to redesign the kitchen area and that the views of the residents will be sought and used as part of this process. We have not received any concerns about the home in the last year. You told is that you received two complaints from residents and that they were resolved to the satisfaction of the complainants. You made ten adult protection referrals. In each case it was found that the home had acted appropriately. Since the last inspection of the home the registered manager has resigned from her position as manager. A new manager has since been appointed. She has yet to submit Annual Service Review Page 4 of 6 an application for registration. She is currently working towards achieving a National Vocational qualification at level four. As a result of the last key inspection carried out on 7 December 2008 there was one requirement made. The requirement was in relation to the need to confirm in writing to any prospective resident that the home having carried out an assessment would be able to meet the needs identified. Whilst the AQAA detailed a very comprehensive assessment process there was no reference to the above requirement. There has been one new admission to the home since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide very good outcomes for the people who use it. What are we going to do as a result of this annual service review? We consider the quality rating of the home remains good since the last key inspection. We will do a key inspection by the end of December 2010 to review our assessment of the home. However, we reserve the right to revisit this decision if additional information is brought to our attention. Annual Service Review Page 5 of 6 Reader Information
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