Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Bowes Court.
Annual service review
Name of Service: Bowes Court The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Bowater Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Stones End Evenwood Bishop Auckland County Durham DL14 9RE 01388834618 01388835664 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Durham Careline Ltd Number of places (if applicable): Under 65 Over 65 20 20 0 0 The maximum number of service users who can be accommodated is: 20 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Learning Disability, Code LD, maximum number of places 20 Physical Disability, maximum number of places 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is purpose built ,well designed and has pleasantly landscaped surroundings. It shares a site with its sister home, Lyons Court. There is ample parking space and views of the surrounding countryside. The home has three floors and all are accessible by lift. The home has very generous communal and circulatory space and it has been
Annual Service Review Page 2 of 6 1 6 0 2 2 0 0 9 designed to enhance the experience of the service users and to make operation easier for the staff. There is a generous amount of storage space in the home. This design and build is an example of good practice. There is a good standard of equipment such as mobile and fixed hoists, and specialist beds. The home has a hydotherapy pool. A suitable call system has been installed. The scale of charges is determined by individual contracts, between £800 to £1650 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service.The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service,these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last twelve months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it.It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Prior to admission to the home,you told us that robust assessments take place,and that all relevant parties are involved to ensure that prospective service users needs can be met. The information provided informs us that the service has procedures in place to safeguard and protect service users,these include:robust recruitment practices,thorough assessment of service users needs,staff training and development and that detailed health and safety procedures are in place. There have been five safeguarding referrals and two complaints during the last twelve months and the home has worked with external agencies to resolve the issues.You said that all staff are trained and know how to deal with complaints and safeguarding alerts. You said that improvement continue to be made in all aspects of the service based on the views of others.You address any issues around equality and diversity and show how these are positively promoted in practice. Information provided shows that there is a skilled staff team who support and promote peoples social and health care needs.And make sure people are able to maintain and improve their independence. Surveys were sent out to people living in the home,staff and other professionals. Annual Service Review Page 4 of 6 Comments from people living in the home included: It is a clean and tidy place with friendly staff,they do their best at all times. It maintains the rooms/building and cares for me well.When looking into a possible procedure or operation all information was provided and explained to me by the staff. Four surveys also said that people know how to make a complaint,staff treat them well and they can do what they want during the day,evening and at weekends. One person expressed concern about being unable to self medicate and this information was shared with the manager. Four surveys returned by other professionals involved with the service were complimentary. Comments included: Excellent documentation.One of the most professional organisations in the area.It is refreshing to review people with all the relevant and properly documented information. From first point of contact the manager and staff were very receptive to individual needs.Once the placement had commenced the staff team were superb.Communication is excellent,I have experienced a very well organised and professional service. The unit always offer a friendly and warm reception and takes individual needs into account. They should introduce self medication for those who are able and be prompt at always reporting safeguarding issues. Staff said: The home offers a very good individual and support service to a wide range of needs. Offers a good choice of facilities in a well built home. Provides opportunities for service users to go out socially with family and each other with staff support. The home need to have a formal induction programme and more training. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan,and will do a key inspection by 15 January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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