Latest Inspection
This is the latest available inspection report for this service, carried out on 16th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brinsworth House Residential And Nursing Home.
What the care home does well People are happy living at the home. They enjoy their food, they like the staff and they feel that their needs are met. Some of the things people told us were: `The staff are competent, friendly, thorough and show so much care and personal attention to us at all times`, `the home is not institutionalised`, `we have fortnightly films, music and songs, bingo and quizzes - there is always something to do`, `caring professional staff, clean and pleasant environment, a bar area where I can get a glass of wine before lunch and art classes`, `the home has given me a feeling of security, peace of mind and it is an ideal place of friendship - its turned my life around`, `they do just about everything well` and `everyone at the home is smashing and I have nothing but praise for everyone who works here`. Relatives of people who live at the home are happy. They feel that the staff communicate well with them and that they are welcome at the home. They feel part of the life at Brinsworth House. Some of the things people told us were: `They are always very caring towards my relative and they have excellent nursing staff`, `they keep me well informed and take great care that my relative is well looked after, the meals are excellent and the house is always homely and clean`, `they provide good entertainment and everyone is treated with dignity`, `the care and affection to the residents is always apparent`, `its a great place and is very well run`, `my relative is clean and neat, well fed, has plenty of entertainment and the premise are always clean`, `nothing could be done any better everything is excellent`, `excellent care and entertainment`, `there is a homely feel`, `I hope that Brinsworth will continue to keep the wonderful staff that we currently enjoy`, `they show great patience`, `the staff are really wonderful and kind and go to a lot of trouble to make sure everyone feels comfortable right from the management to the cleaners`, `I cannot in all honesty think of anything the staff or manager could do better`, `my relative is so happy we feel blessed that she has a place - the manager and her staff are exemplary in their care of the people and I sleep better at night knowing my relative is so well looked after`, `as well as providing a high level of care the residents are treated with dignity and Brinsworth House is always warmand welcoming` and `words cannot express my thanks to the staff at Brinsworth for their kindness and care shown towards my relative`. The staff are happy working at the home. They feel well supported, trained and equipped to care for the people who live there. Some of the things they told us were: `The home really cares for the residents who live here`, `the staff support each other and it is always such a happy place`, `the nursing care is excellent and nothing is too much trouble for the nurses`, `I am proud to be part of the team at Brinsworth`, `the ethos is to enable residents freedom to express their individuality within a community framework`, `we have close contact with friends and families, I have worked here for many years and I enjoy being part of the team at Brinsworth` and `the home is well managed`. The manager has an excellent knowledge of the home and the people who live and work there. She makes sure the home is always well run and that people`s individual needs and wishes are met. She listens to the views of people who live at the home and their representatives through regular meetings, annual quality surveys and an open door policy for communication. People who live at the home are well informed. What the care home could do better: The manager has a good overview of the home and the changes needed to continue to offer a quality service. She has plans to update records and procedures and to improve the kitchen facilities and equipment. She told us that she has listened to the things that people who live at the home want and has made improvements where they have requested. There are no requirements or recommendations made from this inspection visit. Random inspection report
Care homes for older people
Name: Address: Brinsworth House Residential And Nursing Home 72 Staines Road Twickenham Middlesex TW2 5AL three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sandy Patrick Date: 1 6 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Brinsworth House Residential And Nursing Home 72 Staines Road Twickenham Middlesex TW2 5AL 02088941351 02088940093 sheilagould@eabf.org.uk www.eabf.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Sheila Gould Type of registration: Number of places registered: Conditions of registration: Category(ies) : Entertainment Artistes` Benevolent Fund care home 36 Number of places (if applicable): Under 65 Over 65 36 0 old age, not falling within any other category physical disability Conditions of registration: 0 36 The maximum number of service users who can be accommodated is: 36 The registered person may provide the following category of service only: Care home with nursing (CRH - N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Physical disability -- Code PD Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Brinsworth House provides residential and nursing care for a maximum of 36 residents. The home provides care to people with a past involvement in the entertainment industry or to their dependants. Brinsworth House is a large detached property set in its own grounds and located close to local community facilities and public transport networks. The home is owned and operated by The Entertainment Artistes Benevolent Fund. Care Homes for Older People Page 3 of 8 What we found:
As part of the inspection we made an unannounced visit to the home on 16th June 2010. We met the manager, people who live at the home and staff on duty. We looked at the environment and the way in which people are cared for. We wrote to the manager and asked her to complete a quality self assessment. We wrote to people who live at the home, their visitors and staff and asked them to complete surveys about their experiences. We found that the home was welcoming and that there was a friendly atmosphere. People are happy living there and feel that they are well cared for. The staff are happy working there and feel well supported. The building is nicely maintained and the home was clean and fresh throughout on the day of our visit. What the care home does well:
People are happy living at the home. They enjoy their food, they like the staff and they feel that their needs are met. Some of the things people told us were: The staff are competent, friendly, thorough and show so much care and personal attention to us at all times, the home is not institutionalised, we have fortnightly films, music and songs, bingo and quizzes - there is always something to do, caring professional staff, clean and pleasant environment, a bar area where I can get a glass of wine before lunch and art classes, the home has given me a feeling of security, peace of mind and it is an ideal place of friendship - its turned my life around, they do just about everything well and everyone at the home is smashing and I have nothing but praise for everyone who works here. Relatives of people who live at the home are happy. They feel that the staff communicate well with them and that they are welcome at the home. They feel part of the life at Brinsworth House. Some of the things people told us were: They are always very caring towards my relative and they have excellent nursing staff, they keep me well informed and take great care that my relative is well looked after, the meals are excellent and the house is always homely and clean, they provide good entertainment and everyone is treated with dignity, the care and affection to the residents is always apparent, its a great place and is very well run, my relative is clean and neat, well fed, has plenty of entertainment and the premise are always clean, nothing could be done any better everything is excellent, excellent care and entertainment, there is a homely feel, I hope that Brinsworth will continue to keep the wonderful staff that we currently enjoy, they show great patience, the staff are really wonderful and kind and go to a lot of trouble to make sure everyone feels comfortable right from the management to the cleaners, I cannot in all honesty think of anything the staff or manager could do better, my relative is so happy we feel blessed that she has a place - the manager and her staff are exemplary in their care of the people and I sleep better at night knowing my relative is so well looked after, as well as providing a high level of care the residents are treated with dignity and Brinsworth House is always warm
Care Homes for Older People Page 4 of 8 and welcoming and words cannot express my thanks to the staff at Brinsworth for their kindness and care shown towards my relative. The staff are happy working at the home. They feel well supported, trained and equipped to care for the people who live there. Some of the things they told us were: The home really cares for the residents who live here, the staff support each other and it is always such a happy place, the nursing care is excellent and nothing is too much trouble for the nurses, I am proud to be part of the team at Brinsworth, the ethos is to enable residents freedom to express their individuality within a community framework, we have close contact with friends and families, I have worked here for many years and I enjoy being part of the team at Brinsworth and the home is well managed. The manager has an excellent knowledge of the home and the people who live and work there. She makes sure the home is always well run and that peoples individual needs and wishes are met. She listens to the views of people who live at the home and their representatives through regular meetings, annual quality surveys and an open door policy for communication. People who live at the home are well informed. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
