Latest Inspection
This is the latest available inspection report for this service, carried out on 14th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brompton House Nursing & Retirement Home.
Annual service review
Name of Service: Brompton House Nursing & Retirement Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Blake Date of this annual service review: 1 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Station Road Broadway Worcestershire WR12 7DE 01386853473 01386853808 franciam@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 45 0 45 0 45 0 The maximum number of service users who can be accommodated is: 45 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 45, Old age, not falling within any other category (OP) 45, Physical disability (PD) 45 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brompton House is a care home providing accommodation, personal care and nursing care for up to 45 older people of either sex. BUPA Health Care owns the home, and the registered manager is Miss Amanda
Annual Service Review Page 2 of 6 Francis. The home is located on the outskirts of the village of Broadway and within reasonable walking distance of the high street, which provides a range of shopping facilities. It is a large converted house, and was first registered under the Registered Homes Act 1984. Accommodation for residents is provided on the ground and first floor, and all the bedrooms are single occupancy, with en-suite facilities. Access to the first floor is gained through either a staircase or through the use of a central passenger lift (for residents who are mobility impaired). Handrails and grab rails are fitted where appropriate. Lifting aids are available in communal bathrooms. There is parking for a number of vehicles at the front of the house, a courtyard garden to which a number of ground floor rooms have access and a good-sized garden at the rear of the house. Information relating to the fees charged for the service is available on request from the home. Fees do not include the cost of chiropody, hairdressing and newspapers. There is a copy of this report at the home, which is available for people visiting the home to see. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living at the home told us that they are well cared for and that they receive the help they need. Comments included I have received nothing but kindness and good care from all members of staff and personal hygiene of the residents is a priority. We received many positive comments about the staff, including the staff are friendly and helpful friendly caring staff. However, some people mentioned that there are not always enough staff to meet peoples needs in a timely manner, and one person commented sometimes there are not as many carers, especially at weekends. Relatives told us that they always feel welcome at the home, and one person said it welcomes family and friends anytime, day or evening, with such warmth. People told us that the home is kept clean and fresh, and is a clean and welcoming environment. People told us that they enjoy the food provided by the home, and that there has been an improvement in the range of activities. However, some people commented that they would like the opportunity to get out of the home more, and one person said it would be a great help if she could occasionally be wheeled into Broadway to see the wider Annual Service Review Page 4 of 6 world again. People told us that they are treated with kindness and respect, and that Brompton House is a highly organised and well-run care home. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23rd June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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