Latest Inspection
This is the latest available inspection report for this service, carried out on 26th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brookside.
Annual service review
Name of Service: Brookside The quality rating for this care home is: The rating was made on: two star good service 0 6 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 2 5 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 99 High Street Kempston Bedfordshire MK42 7BS 01234854623 01234854623 daltond@bupa.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability BUPA Care Homes (Bedfordshire) Ltd Number of places (if applicable): Under 65 Over 65 22 22 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brookside is a 22 bedded home for adults with learning disabilities. Some may have additional physical problems. Usually no one over 45 years is admitted to the home, and many of the residents are now over 60 years old. The home was built by the Local Authority in the 1960s, and is now owned and run by BUPA. All service users have single bedrooms. The home offers pleasant and tastefully furnished communal areas. The Morley Lodge, a unit adjacent to the main building, is run separately, but the manager oversees its operation. More independent service users are accommodated in Morley Lodge. The area to the front of the building provides parking space and there is a garden at the rear. A summerhouse, raised flowerbeds, and a water feature are recent additions to the main garden. Service users living in Morley Lodge have their own small garden area. The home is located close to the shops of Kempston, near pubs and churches, and on a The registered manager has resigned 0 6 0 3 2 0 0 9 Annual Service Review Page 2 of 6 bus route. The home has two vehicles, a minibus for the main building and a people carrier for Morley Lodge, the second belonging to the people who use the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. For example it told us that the service had an internal method of ensuring satisfaction, known as surveying our people (SOP), which was completed annually. The AQAA told us that the home had a fairly consistent staff and client group and that staff were supported to achieve NVQ qualifications although only 10 of the 25 care staff had completed this training at the time the AQAA was completed. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We spoke to the manager who had been in post since August 2009. She confirmed that she was supported in her role and told us she had started the process to become the registered manager. One resident completed the questionnaires we sent out. They told us they were happy with the care provided. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well and have reported incidents appropriately to other agencies. Safeguarding issues have been dealt with appropriately and we are not aware of any complaints made about or to this Annual Service Review Page 4 of 6 service. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a second ASR by 6th March 2011 and a key inspection by 6th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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