Care Home: Bushmere EPH

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Annual service review Name of Service: Bushmere EPH The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 137 Edenbridge Road Hall Green Birmingham B28 8PN 01217778308 01217773714 Telephone number: Fax number: Email address: Provider web address:   Notknown Birmingham City Council (S) Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 35 The maximum number of service users who can be accommodated is: 35 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 35 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Bushmere House is a large, purpose built, 35 bedded home for older people which is owned and managed by the Local Authority. The home offers accommodation to people who require residential care with a variety of needs and dependency. Bushmere is situated in a residential area of Hall Green/Fox Hollies and is close to local shops and amenities. It is a three-storey building, which offers single bedroom accommodation on each floor. There is a large enclosed garden to the rear of the Annual Service Review Page 2 of 7 building and adequate off road car parking to the front. The ground floor, known as Coronation Unit accommodates a large dining room, lounge, a small smoking room, the main kitchen, laundry and medical room in addition to some bedrooms. The managers office is also situated on the ground floor enabling easy access to the people living there. On each of the other units, Hollyhocks Unit, 1st floor and Emmerdale Unit, on the 2nd floor there is a lounge, dining room and kitchenette. People who are reasonably mobile can be accommodated on the second floor. Assisted bathing, showering and toilet facilities are located on each floor to ensure choices and ease of access for people. The home has a range of equipment to assist people who have restricted mobility and the home accommodates wheelchair users. Each bedroom is supplied with a copy of the service user guide and other information relevant to the services provided by the home. The notice board located in reception provides a wealth of information and copies of inspection reports for the people living in the home and their visitors to access. The fees for these services vary depending on the level of care required and financial assessment by the Department of Adults and Communities. Hairdressing, chiropody, dry cleaning, dental care, optician and toiletries are not included in the fees. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection at the home was undertaken on January 3rd 2008 when it was judged that the home provided a good service to the people living there. For this annual service review we looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and annual service review. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA stated that the following changes have been made as a result of listening to the views of the people living in the home: One of the suggestions that we had from a service user meeting was changing of mealtimes. This was actioned for a trial run for a fortnight and has proved successful and therefore the time of lunch and tea have been changed permanently. Another change we made was in increasing the range of both in house and external activities. We have already had 3 day trips to local attractions, as well as regular pub lunches for service users. We now have regular in house activities ie, regular DVD afternoons, skittles and quizzes in addition to the activities that we were already providing. We received numerous completed satisfaction surveys from the people living in the home, their relatives, health professionals and staff. The comments received were Annual Service Review Page 4 of 7 generally very positive and indicated the home offers a very good service to the people living there. Comments included: Looks after my father well. You are all looked after well. No complaints. No complaints at all. Good, clean bed, staff are very good. Everybody does their job well. It provides me with the care I need. We have always found the management and staff very attentive to the residents needs. The attention to residents by the staff is excellent. The service gives the care my mom needs e.g. food, warm, been kept clean and tidy. Some entertainment. Friendly staff. Helpful to family and friends when visiting. All rooms and facilities are very clean, lounges and dining rooms nicely furnished. There were some mixed views about the activities offered at the home one person said an improved social activities programme had been introduced as indicated in the AQAA. Another person stated I think it would be nice if they could take them out more. My mom has always been active, to sit in the lounge all day and the TV on all day does not do the brain any good. The manager should take these comments into account when planning future activities. One person did make some comments that parts of the building are a little shabby and some equipment needs attention. However they also indicated that work had begun to remedy some of the shortfalls. The information on the AQAA indicated that further improvements were to be made to the environment: We are awaiting work to be carried out including the decorating of lounge, corridors, some bedrooms and the fire exit stairwells outside. We are also awaiting the upgrade of our main kitchen. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 2nd January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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