Latest Inspection
This is the latest available inspection report for this service, carried out on 26th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Calvert Trust Kielder.
Annual service review
Name of Service: Calvert Trust Kielder The quality rating for this care home is: The rating was made on: two star good service 3 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mary Blake Date of this annual service review: 2 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Kielder Water Hexham Northumberland NE48 1BS 01434-250232 01434250015 teamleader@calvert-kielder.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The Calvert Trust Number of places (if applicable): Under 65 Over 65 20 20 0 0 The maximum number of service users who can be accommodated is: 20 The registered person may provide the following category of service only: Care Home only, Code PC To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Learning Disability, Code LD maximum number of places 20 Physical Disability, Code PD, maximum number of places 20 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Calvert Trust Kielder provides holiday accommodation and activities specifically for people with disabilities. Service users who are called guests usually stay for one week though occasionally two or three. The site is remote and rural on the edge of Kielder reservoir and as such is ideally placed for sports and activities. As well as the residential accommodation there are a number of chalets providing holiday accommodation for families and groups of children. This enables the service users to
Annual Service Review Page 2 of 6 None 3 1 1 0 2 0 0 8 socialise with people of similar and different abilities. Some of the site areas are communal such as dining areas and social rooms. The weekly fees are 845 pounds to 945 pounds, depending on the season. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The home sent us information this included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Have your say surveys from people who use the service, staff and supporting health professionals. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Surveys were sent out and good responses were received, five guests, three relatives/carers and four staff surveys were returned. Comments from people who use the service included most staff treat me well I liked my food and activities would like the staff to be more understanding some of the staff are very good I will be back again next time thank you for the fun I enjoyed myself at Kielder see you soon I have choice carers always ask if I would like a shower etc. they are empowering me to make my own decision, every decision I make they respect it wish there was more activities to do in the evening I enjoy the activities and feel safe on them the carers put their selves in my position the training is superb and everyone is trained to a high standard everything is there that you need food was great everyone was really nice and helpful enjoyed the activities more overhead ceiling hoists would make it better good care, nice activities my favourites are water sports I like coming here doing climbing and water sports. Relatives and carers commented the staff are very welcoming the rooms are clean Annual Service Review Page 4 of 6 and comfortable clients are involved from the time they are arrive, they can choose to join in the food is excellent diaries are kept so that we know what they have been doing during their break I know if there was a problem we would be contacted so feel happy about leaving our son there to experience activities we cannot give him all staff are very pleasant they have a fantastic time and have been seven times and are already planning next years visit great care is given to know what support and help he will need during his stay friendly staff are always available and he is kept well informed about the activities on offer. Staff commented it is our mission to enable people with disabilities together with their families and friends to achieve their potential through the challenge of outdoor adventure in the countryside we remind our guests that it is not what they cant do but what they can that counts I think we all work very well together we strive to keep improving and providing good quality and high standards of care to individuals support guests in being independent to encourage confidence and social interaction with others. The home has informed CQC of any events that have happened since our last key inspection and there have been no cause for concern. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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