Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cambridge House.
Annual service review
Name of Service: Cambridge House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Wiseman Date of this annual service review: 2 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Bryony Close Haverhill Suffolk CB9 9DJ 01440704719 Telephone number: Fax number: Email address: Provider web address:
pretim.singh@btinternet.com Name of registered provider(s): Name of registered manager (if applicable) Cambridge Care Homes Ltd Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: The Maximum number of service users who can be accommodated is 6 The Registered person may provide the following category of service only: Care Home. To service users of the following gender: either. Whose primary needs on admission to the home are within the following categories, Learning Disability Code LD. Physical Disability Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cambridge House is a bungalow situated on a housing estate on the outskirts of Haverhill. It is in a quiet cul-de-sac but is close to shops and a supermarket. The home is registered to offer accommodation and personal care to six residents with learning
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 6 6 0 0 and physical disabilities. Ownership of the home was taken over by Cambridge Care Homes Limited in June 2007. The accommodation has recently been extended to offer six beds and the whole home has been refurbished and redecorated to a high standard. There is parking at the front of the building and an enclosed garden to the rear that has level access from the dining room and kitchen. Fees range between £450.00 and £850.00 depending on individual circumstances and do not include toiletries, personal clothing, hairdressing and some outings. People should contact the manager for current fees. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last time we carried out a key inspection at Cambridge House was 14th November 2007. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review, which included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the service. We also asked people what they thought of the home, previous to this annual service review we sent surveys to people living there and other people with an interest in Cambridge House; staff members, social workers, doctors and other professionals who visit the home. We spoke to both the manager and the owner who told us of recent changes and improvements. We checked our records for information we have about how the service has managed any complaints it gets and looked at what the home has told us about things that have happened there, these are called notifications and are a legal requirement. We also had a look at the previous key inspection report and the results of any other visits that we may have made to the service in the last 12 months and took into account any other relevant information that people or any other organisations had shared with us since the last inspection. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was written by the previous manger and was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We sent surveys to the people living in the home, their families, some of the staff members and other professionals involved with the home. The people who live in the home are not able to communicate clearly and could not complete our surveys, but seven staff members returned theirs. The residents have lived at the home for many years and have always indicated that they are happy where they live. The has been a recent change of ownership at the home and there has been conflict between the staff and the owners that has manifested itself in the form of staff raising concerns about the way the residents are being looked after. Annual Service Review Page 4 of 6 The concerns were made as a safeguarding alert and are being investigated by the local authoritys safeguarding team. The alert has triggered a visit to the home form the outcome and quality monitoring team, who offered advice and direction but didnt raise any immediate concerns about the residents wellbeing. The staff surveys were completed before the changes were implemented to the staffing regime in the home and were positive. We have given them an opportunity to redo the surveys so they can reflect the recent changes but none of the staff have opted to do so. The previous manager has left and a new one has been appointed within a few weeks and the provider has kept us informed of all the changes and what action they have been taking. The owners have cooperated throughout the investigation of the safeguarding alert and the information given to us indicates that this home continues to provide care that is person centred and of a good standard. During the extension of the building to double the occupancy, the home has been refurbished to a high standard and the provider has indicated that they will be careful to choose the new residents to fit in with the people who have been living at Cambridge House for many years. The home continues to let us know about things that have happened since our last visit and they have shown that they have managed issues effectively. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
