Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cardinalls Road.
Annual service review
Name of Service: Cardinalls Road The quality rating for this care home is: The rating was made on: two star good service 2 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 2 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 43 Cardinalls Road Stowmarket Suffolk IP14 5AA 01449677527 Telephone number: Fax number: Email address: Provider web address:
h2005@mencap.org.uk www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cardinals Road is a 3-bedded home for people with learning difficulties and is centrally placed in relation to facilities and transport in the town of Stowmarket. All three service users are female and form an established group who have lived together in this environment for a significant period. The primary role of staff in this service is to prompt, encourage and support the service users to maximise their skills, abilities, and interests and provide service users with opportunities to pursue active lives within the community. The property is owned and structurally maintained by Mid Suffolk Council and Mencap provides the direct care. Each service user is provided with a licence to occupy setting out their basic rights and responsibilities with the Council and Mencap. The fees at the time of the last inspection were £327.00 per week for each individual service user. Not included in these fees are service users own personal items such as toiletries, clothes, hairdressers, chiropodist, theatre trips, concerts, holidays and meals outside of the home. None. 2 0 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was highly detailed and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service; they know what they do well and what improvements they need to make. People living at the home were given assistance by their relatives or keyworkers to complete our questionnaires. Overall the feedback we received was positive and indicated that people continued to have their health and personal care needs met. There were some concerns expressed about staffing levels and consistency of staff but we could see in the AQAA that the manager was taking steps to address these matters. The AQAA tells us that the home has not received any complaints in the previous twelve months and there have been no safeguarding referrals. There have been no complaints or concerns raised directly with the commission that relate to the home. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We have not changed our inspection plan and we intend to do a key inspection by 19th October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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