Latest Inspection
This is the latest available inspection report for this service, carried out on 17th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Castlewellan House.
Annual service review
Name of Service: Castlewellan House The quality rating for this care home is: The rating was made on: three star excellent service 1 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jean Edwards Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 41 Moss Grove Kingswinford Dudley West Midlands DY6 9HP 01384298321 01384277321 steveshirl@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Shirley Ann Jones,Mr Stephen Jones Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 11. The registered person may provide the following category of service only: Care Home Only to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age not falling within any othe category OP 11 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Castlewellan House is a large traditional detached house that has been extended and refurbished to provide accommodation for up to 11 older people over the age of 65
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 11 None 1 0 1 1 2 0 0 8 years. There is no indication from the outside that it is a care home. It is situated close to the centre of Kingswinford village and in reach of local shops, facilities and amenities. On the ground floor there is a lounge with separate dining room and a conservatory for people to use. The kitchen, office, laundry, bathroom, toilets and some bedrooms are on the ground floor, with remaining bedrooms and additional toilets and bathrooms on the first floor. The first floor accommodation can be accessed by a passenger lift. The home has an assisted bath and shower and a variety of aids including grab rails and raised toilet seats. There is a garden area with car parking space at the front of the home and a large, attractive well-maintained garden at the rear. This home caters for people with mainly low dependency needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. The AQAA informed us of what they have assessed they do well, Our service provides a homely environment where individual choice and independence are promoted and encouraged. We take great care in ensuring the needs of residents are met by continual monitoring and review of care plans. Daily routines are very flexible with a variety of social activities. Residents are protected and cared for in a family atmosphere in which they feel they belong. It is a clean, safe, comfortable home with experienced caring and enthusiastic staff, and a management style that ensures this outcome. The AQAA contained information about improvements in the last 12 months, such as, Care plan formats have been revised, together with a new medication administration system. GP contact has been increased and the role of key workers instigated. Activities have been improved. A new menu cycle has been introduced and the range of healthy options increased. The home has been redecorated and updated in many areas both internally and externally, with new safety features included. Gaps in staff training have been rectified with new qualifications being gained. The AQAA also told us about planned improvements, Improve management systems by updating and revising where necessary. Improve training through the use of distance learning / in house training. Increase storage space by utilising unused areas Annual Service Review Page 4 of 6 and completion of extension. Improve protection and security by installation of new visitor entrance procedure. Increase use of outside activities by sourcing appropriate venues. Improve medication system by considering use of suitable trolley. Increase staff input into care plans by ongoing training and supervision. Allow for more convenient access to information by revising the homes brochure. We received 10 service user surveys. People living in the home tell us that they are happy there. They are particularly pleased with the support they receive and staff. Comments include I am very fortunate to be living in Castlewellan House; it is a real home from home. The proprietors are always available to help, the staff are excellent. I can say that I am really happy here with all the care and help I get. I cant ask for more. Surveys from relatives included comments: the owners and staff couldnt be more caring and helpful. Not only do they give excellent care to my mother and also make me feel very welcome when I visit. After looking at many, many homes, I have never once regretted choosing Castlewellan. The high standard of care and general warmth and friendliness make it a very special place. There were a small number of comments about how the home could improve, such as, provide some entertainment. Provide more choices for mealtimes. Occasional buffet teas at teatime, and staff work very hard, provide cleaning, cooking and care duties when people are off sick. Comments from a health care professional included, Pleasant environment. Clients well looked after and psychologically and socially stimulated. Always professional. Clients are happy there. Very high standard. We also received responses from staff which told us what the home does well. Comments included, Castlewellan provides a clean, safe, pleasant home for its residents and visitors. The staff are well trained, caring and work well together. Turnover in staff is very rare. The quality rating for this service is Three Stars. This means people who use this service experience excellent quality outcomes. This quality rating was made at the last Key Inspection on 10 November 2008. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the 10 November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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