Latest Inspection
This is the latest available inspection report for this service, carried out on 29th April 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Charnwood House.
Annual service review
Name of Service: Charnwood House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jacqueline Herring Date of this annual service review: 2 9 0 4 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 The Avenue Fairfield Stockton-on-Tees TS19 7EY 01642884001 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Mrs Mary Elizabeth Serwan,Mr Rajman Serwan Number of places (if applicable): Under 65 Over 65 16 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category: Dementia - Code DE, maximum number of places: 16 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: No changes to registration in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Charnwood is a care home providing personal care for older people with mental health needs. It is a large Victorian/Edwardian detached house providing both single and shared accommodation for 16 Residents. There are 12 single bedrooms and 2 double bedrooms. The single bedrooms are a minimum of 10 sq.m and the double bedrooms are a minimum of 16 sq.m. There is a passenger lift giving access to the upper floor. There are three lounges (one of which is for those Residents who smoke) and a large
Annual Service Review Page 2 of 6 communal dining room. There is a small car park at the front of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. The last key inspection of the service was completed on 29 April 2008 when the service was given a two star quality rating. Discussion with the manager. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) and it was returned in very good time. We looked at the information in the AQAA and other information we have received and our judgement is that the home is still providing a good service. We have not received any information about this service that gives cause for concern and would make us think that the current quality rating is not accurate. There were no surveys available for this annual service review. Discussion took place with the manager who confirmed that it was not appropriate to conduct telephone interviews with people who lived at Charnwood. The AQAA contained information about continuous improvement, it stated, We have continued to update our paperwork. We have allowed for further information to be included in the Residents Profiles by reviewing and updating the paperwork. The AQAA detailed information about what the service does well, it stated, The residents care files at Charnwood are informative and detailed in all aspects of daily life which benefits the residents and allows for the best possible care from staff and other members of the Multi-Disciplinary Team. We continue to have 100 of our staff trained to NVQ Level 2 Standard. Training and development is ongoing. The AQAA also detailed information about complaints, it stated, All of our staff have successfully completed the Mental Capacity Act e-learning course. All of our staff have successfully completed the Safeguarding Adults e-learning course. All staff are aware of the relevant policies and procedures. We do not recriminate anyone who has made a Annual Service Review Page 4 of 6 complaint. Complaints are an important way to highlight any deficiencies or problems in the care or service we provide. There have been no complaints since the last inspection of the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28 April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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