Latest Inspection
This is the latest available inspection report for this service, carried out on 13th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cheriton House.
Annual service review
Name of Service: Cheriton House The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michael Williams Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20 Chipstead Avenue Thornton Heath Surrey CR7 7DG 02086897788 02086846355 josephinegbadamosi@croydon.gov.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: London Borough of Croydon Number of places (if applicable): Under 65 Over 65 41 0 0 41 The maximum number of service users who can be accommodated is: 41 The registered person may provide the following category of service only: Care Home Only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 41) Dementia - Code DE (maximum number of places: 41) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cheriton House is a local authority care home registered to provide residential care for up to forty-one older people with varying degrees of dementia and conditions associated with old age. The home has two respite beds that are regularly used by a designated group of people. Cheriton House is a large purpose built home situated in a residential road leading off the busy Brigstock Road in Thornton Heath. It is close to
Annual Service Review Page 2 of 6 None 1 3 1 0 2 0 0 8 local shops, transport and other amenities. The home is divided into five smaller living units and usually the same group of staff work in each unit. There are baths or showers, wash hand basins and lavatories available throughout the home. The home has the usual facilities including a large kitchen and several small kitchenettes, laundry, staff-rooms and offices. There is a large enclosed garden to the rear of the property and parking spaces accessible only through security gates. Fees as at November 2007 are 540GBP per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self assessment form that focuses on how well that service judges its outcomes are meeting residents needs. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. The action plan provided by the home which tells us how they have addressed the requirement made in the last inspection report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment AQAA when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that this care home is still providing a good service and that they know what further improvements they need to make. The service provided us with their action plan which gave us information about how they are addressing the one recommendation we made in the last inspection in 2008 and the Commission remains confident that the home will continue to work towards meeting standards. People using the service always tell us that they are happy with the care provided in this care home. One told us in our surveys that, There are some nice staff. We were also told in another survey that, the clients are looked after very well, given the support they need. Several said staff were very caring and friendly one visitor told us, when we asked what the home does well, they said the home provides, Good care and friendliness. Although another visitor hinted that this point about friendliness was variable. When we asked what could the home do better the reply was, Be more freindly, staff could be friendlier, there is no discipline, my relative sits in a chair all day with no-one to help her. Along these lines someone also suggested that there could be more outing and activities. These comments are passed on to the owners of the home to consider. Inevitably in an older home there were comments about the need for refurbishment but the person suggesting this also noted that as the home is due for closure, to be replaced by a modern care home, further work is unlikely other than to maintain comfort, hygiene and safety standards. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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