Latest Inspection
This is the latest available inspection report for this service, carried out on 8th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Chertsey Road, 401.
What the care home does well People are happy living at the home. They are well cared for and have their needs met. They are supported to take control of their lives and make informed choices about what they do. People like the staff who work at the home. The staff are happy there and are well trained and supported. There have been changes to the environment, records, practices and the support people receive which have all improved the lives of people living there. The manager is committed to improving the service and has a good knowledge of the people who live there. The organisation is supportive and offers training and guidance to help keep people safe and have their needs met. What the care home could do better: The manager has plans for further improvements at the home. There are no legal requirements resulting from this inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Chertsey Road, 401 Chertsey Road, 401 Whitton Middlesex TW2 6LS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sandy Patrick Date: 0 8 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Chertsey Road, 401 Chertsey Road, 401 Whitton Middlesex TW2 6LS 02088944321 02088944321 chertsey@regard.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Samantha Fay Loveday Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Regard Partnership Ltd care home 5 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 5 The maximum number of service users who can be accommodated is: 5 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home 401 Chertsey Road is home to five adults with learning disabilities. The service is operated by the Regard Partnership. Current fees range from #1350 to #1800 per week. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The Regard Partnership is a not-for-profit provider of residential and community services for people with learning disabilities and operates a number of other, similar services in the surrounding area. The home is situated in a pleasant residential area and has good access to public transport networks and shopping and community facilities. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
We made an unannounced inspection to the home on the 8th June 2010. We met people who live at the home, staff on duty and the manager. We spoke to people about their experiences. We looked at records, the environment and how people were supported and cared for. We wrote to the manager and asked her to complete a quality self assessment. We wrote to people who live at the home and staff and asked them to complete surveys about their experiences. We looked at all the other information we have received since the last inspection. We found that the service had improved since the last inspection with more emphasis on supporting people to take control of their lives. We found that people were happy at the home and the staff were happy working there. There had been improvements to the environment. The manager has been appointed since the last inspection. She demonstrated a good knowledge of the service and the people living there. She showed us that she was committed to making continuous improvements for each person. She had a good knowledge of legislative changes and how these would impact on the service. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 4 of 8 Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
