Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clarendon Manor.
Annual service review
Name of Service: Clarendon Manor The quality rating for this care home is: The rating was made on: two star good service 2 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 0 2 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 37 Golf Lane Whitnash Leamington Spa Warwickshire CV31 2PZ 01926426758 F/P01926426758 clarendon-manor@carehomes.uk.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Greentree Enterprises Ltd Number of places (if applicable): Under 65 Over 65 0 30 The maximum number of service users to be accommodated is 30. The registered person may provide personal care (excluding nursing) and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following category: Old Age (OP) 30. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Clarendon Manor provides residential care accommodation for 30 older people aged 65 years and over. It does not offer specialist services for dementia care or any other provision apart from its registration category. Clarendon Manor is on a quiet residential road in Whitnash, on the outskirts of Leamington Spa. Shops and a post office are accessible to any service user who is able to walk to these facilities, otherwise a bus route is nearby. The forecourt of the home
Annual Service Review Page 2 of 7 2 3 0 2 2 0 0 9 has parking for cars. The home consists of a period house, which has been extended by joining it through a ground floor corridor to a more modern house next door. A further extension has added 4 bedrooms to the third floor of the house; these are accessible by use of a lift. The home has two passenger lifts and a stair lift. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service within the requested time. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. The AQAA is a legal requirement; it also gives us some numerical information about the service. The previous inspection report of 23 February 2009. What the service has told us about the things that have occurred in the service. These are notifications and are a legal requirement. Information we have on how they have managed complaints. What people who use the service, their relatives and staff have told us through their surveys. What has this told us about the service? The home sent us their annual quality assurance assessment within the required timescales. The information in the AQAA was clear and provided us with all of the information we asked for. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, The AQAA tells us that as a result of listening to people they have employed a chef so that the residents have a better standard of food, the chef gives the residents what they want and adapts the menu to any changes they request. They told us how they had met Equality and Diversity. This includes: - We believe in equal opportunities and have robust policies and procedures that reflect this, this ensures that both clients and employees are not treated any differently through gender, race, sexual orientation and religion. - we encourage both clients and staff to get involved with any events that occur throughout the year, for example, Christmas, St Patricks day , Halloween regardless of race, gender, disability or beliefs. This is of course a matter of personal choice and no one would be made to join in any events if they objected to them. - We want to improve the service we provide so we need to focus on the fact that diversity is not treating everyone the same way but to recognise more that peoples needs are met in very different ways, if we employ staff that recognise different needs and are comfortable this will ultimately improve the service that we are providing. Annual Service Review Page 4 of 7 The AQAA tells us that the service received two complaints in the last twelve months which were investigated under the homes complaints procedure. People told us in their surveys that they know who to speak to if they have any concerns. No complaints have been made to us about the service. The service tells us that they follow their recruitment procedures in seeking references and completing safety checks to make sure that suitable staff are employed. Staff also confirmed this process in their surveys. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We were told that over 50 of care staff have achieved a minimum of level two in the National Vocational Qualification (NVQ) in care. This means that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. We received six completed surveys from people who live at the home. They told us that they receive the care and support they need and staff are available when they need them. Comments included: I would like more hobbies to occupy my time. They could keep up with the times, such as topical conversations and news. The home is organised very well and clean at all times. I would like more residents meetings where I could speak my mind. The food is good. A few more trips out in the summer would be good. I would like the home to be warmer at times. More colour in the garden during the summer. Keep the front garden and entrance weeded. The manager told us in the AQAA that the service intends to continue to talk to our clients and take on board any requests so that we can continue to fulfill their wishes and provide good care and choice of social activities. We received six completed surveys from relatives of people who live at Clarendon Manor. They told us they are satisfied with the care provided at the home. Additional comments made included: This is a very lovely home. All the clients at Clarendon Manor are looked after to a high standard. Annual Service Review Page 5 of 7 All the staff are polite and helpful and the manager has done a lot for the home since being here. The home is always kept clean and tidy and the carers and manager are always polite and friendly towards residents and visitors. Maybe they could provide more activities and stimulation. Clarendon Manor offers an informal, friendly atmosphere and is a comfortable place to visit. I am very happy with the care my relative receives. We received two completed surveys from staff who work at the home. They told us they are given up to date information about the needs of people and feel there are enough staff available to meet those needs. We have looked at all the information available to us and in our judgement the service continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
