Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Claybourne Residential Home.
Annual service review
Name of Service: Claybourne Residential Home The quality rating for this care home is: The rating was made on: two star good service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Peter Dawson Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Turnhurst Road Chell Stoke-on-trent Staffordshire ST6 6LA 01782790500 F/P01782832642 Telephone number: Fax number: Email address: Provider web address:
www.mha.org.uk Methodist Homes for the Aged Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 46 46 2. . The maximum number of service users to be accommodated is 46 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia Code DE maximum number of places 46 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Claybourne specialises in the care of older people who have a dementia. The home provides care and accommodation for up to 45 older people. The service is owned by the Methodist Homes for the Aged, (MHA), which is a national voluntary organisation. The ethos of the service is inspired by Christian values. Claybourne provides a high standard of environment and facilities for people with dementia. The accommodation is divided into three wings, each of which is equipped with a large lounge/diner/kitchen one unit also has a separate quiet lounge. Centrally
Annual Service Review Page 2 of 6 No changes to registration 0 2 1 2 2 0 0 8 there is a large open plan sitting area, used for activities and entertainment. People are able to move freely throughout the home and have easy access to the safe and enclosed gardens that surround the service. The service is situated in Chell, near Tunstall and is accessible to a wide range of local community facilities. Car parking is available on site. As no information is provided in this report about fees the reader is advised to contact the service direct for this information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was received by the agreed date, it was clear and gave us all the information we asked for or needed. We looked at the information in the AQAA and our judgment is that the home continues go provide a good service for people using the service as outlined in the last Key Inspection report. No requirements were made at the time of the key inspection. We made only 1 good practice recommendation - to provide instructions fo the use of medication prescribed as required. This related to analgesics and information is now in place with medication records defining reasons for administration, dose etc. We have not received any complaints about the service and no complaints have been made directly to the service since the last inspection. Similarly, no referrals have been made under the Safeguarding Procedures. Staff have continued to have training in the Protection of Vulnerable Adults and the Mental Capacity Act. The AQAA states: We continue to instruct and guide staff on the the Mental Capacity Act to ensure residents rights are paramount and no decisions are made for people who lack capacity. The service have continued to further develop the service over the past year: More work has been done developing care planning documentation to ensure it is a live document that ensures responsive and prompt assistance with good information for staff. Annual Service Review Page 4 of 6 Following feedback from people using the service, the dining experience has further improved the standards of presentation, choice and nutrition. The home intends to introduce equipment to provide an attractive hot and cold display and choice of meals for people. There are now two group activities 7 days a week with a wide choice of individual activities encouraged throughout the day. More reminiscence and multi-sensory equipment and materials have been introduced. Staff are now more aware of the social element of personal care and are recording individual achievements and plans. Surveys to seek feedback from people in the home, visitors and staff are in place with evidence that identified outcomes are acted upon as a means of improvement and change. An annual Resident Satisfaction Survey is conducted by and independent external company. Additionally there are internal audits within the service and also from the corporate providers of the service. A Health and Safety review of the service has been commissioned with an independent specialist company whose recommendations are being implemented. Some statements from relatives/visitors surveys are as follows: Great care and consideration, love and compassion are always evident Staff always involved me in care planning for my mother Excellent communication/rapport with both residents and relatives From what I have seen I cannot fault the home Garden particularly good at Claybourne. The programmer of ongoing staff training continues with over 70 of care staff having achieved NVQ standards. Both statutory and professional training courses are available to all staff. The AQAA states: We have forged better working relationships with the newly appointed District Nursing Team and Palliative Care Team allowing us to provide a better quality of care for our residents in the final days of their lives. The home continues to make progress in key areas to further improve the service to people. They continue to let us know about things that have happened since our last inspection and shown that they manage issues well. They work well with us and we are satisfied that they continue to provide good outcomes for people using the service. What are we going to do as a result of this annual service review? We have no immediate plans to carry out a key inspection and will continue to monitor the good progress and outcomes of the service. However, we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
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